CONDITIONS OF THE CONTRACT WITH HISPANIA, ESCUELA DE ESPAÑOL 2024-2025

Please read the following rules carefully and do not hesitate to ask us any question. We will be delighted to help you. 

1. General conditions

1.1. The only formal requirement for enrolment in courses is to be over 18 years of age. Minors will require authorisation from their parents or guardians to take the course, as our company is not responsible for them once they leave the school premises. Minors travelling in a group will need to be accompanied by a monitor.

1.2. The minimum and maximum duration of each course, start dates and academic entry requirements will depend on each type of course. Students can find out this information on our official website or in the course information documents provided by the school.

1.3. The student's level will always be assessed with a written test prior to the start of the course. In the event of disagreement with the result obtained, the student may always express his or her point of view and may be re-evaluated in writing and orally to determine his or her language level.

1.4. The General Spanish Course The duration of the classes will be determined by the number of hours that each student will contract in the form of a voucher of hours when enrolling in the school. The student will be able to use the school's resources as long as he or she has hours in his or her voucher and it is active, that is, the student has not stopped taking classes.. Hour bonuses do not have a time limit for their completionThat is, students can attend all contracted hours without regard to the time frame they require.

The only exception will be students with a study visa, who must, within the period of time defined by their study visa, attend at least 80% of the classes. At the end of the time period of their visa, they can only recover a maximum of 20% of the contracted classes. In face-to-face General Spanish Course In-person classes will be taught in small groups with a maximum of 12 in-person students, and this number may be higher only in special circumstances. Please note that these classes may be offered in a hybrid or mixed format, that is, with students studying remotely at the same time as in-person students, so the total number of students may be greater than twelve in the class.

1.5. The Special Coursesreferring to all courses that do not only offer General Spanish (for example, Preparation Courses for the DELE, Courses for University Access and Higher Education, Marketing Course, Spanish and Culture Course, University Follow-up Course and Training Courses of Professors), are booked for specific time periods, unlike the General Spanish Course. Therefore, Hispania does not allow the recovery of classes that have not been attended. The content of these courses can combine General Spanish with other subjects, or only subjects other than Spanish. In face-to-face Special Courses classes will not be taught in small groups, and can also be offered in a hybrid or mixed format.

1.6. The number of hours of study at home is approximate to the number of hours of class per week. However, the school does not require the completion of homework. Only if the student wishes to do so, will he/she be assigned additional work to study at home.

1.7. The groups of the General Spanish Course The groups will always be composed according to the level of the students, and there are no restrictions on age, sex or nationality. However, as far as possible, multicultural groups will always be created, with the minimum possible number of speakers of the same language and of similar ages.

1.8. The General Spanish Course They last 2 hours (110 minutes). In the Special Courses the duration of each class can be 2 hours (110 minutos), or 1 hour (55 minutos), depending on the type of course.

1.9. Practical classes, in the courses that include them, will always be supervised by a teacher and will be previously arranged. They will always be given to volunteer students who will attend the class free of charge.

1.10. The school has 30 classrooms for teaching, distributed between the main building and the adjoining classrooms. In addition, classes are occasionally scheduled outside the classrooms, either on the terraces or in the city. These “experimental classes” will always be announced in advance, so students can choose to attend them voluntarily or not, and can take normal classes if they prefer. These “experimental classes” do not have an additional cost, so they do not include special medical insurance for their performance, although students can request to take out this if they wish. Therefore, our company is exempt from any liability for any eventuality that may occur during the course of such activities outside the school premises.

1.11. In order to move up a level, all students may be required to take a written and oral exam to verify their language level. This exam may be requested by students at any time if they deem it appropriate. The Academic Coordination will be in charge of carrying out and correcting these exams.

1.12. At the end of the course, students will be able to receive a Certificate of Course Completion, which will indicate the final level acquired by the student, together with a detailed report of the communicative objectives of the level acquired and the total number of hours completed. To receive this certificate, Students must have attended at least 80% of the classes. Students in blended learning courses must achieve a minimum of 80% attendance in both the in-person and non-in-person parts to obtain the Certificate of Achievement. The remaining percentage of classes, up to a maximum of 20%, may be used in the future as General Spanish classes. If the student wishes to use their remaining hours of the General Spanish Course to take a different course, the student must pay the difference in cost with the course they wish to take, changing course hour by course hour. Students in Observer Mode will receive a certificate of attendance with the total hours of their course, which will indicate that this type of course does not allow the student to actively participate in the class and, therefore, there is no evaluation of the course. Therefore, in these cases only the total number of course hours will be indicated, without mentioning the level of the classes, since it is the student who can freely choose it. Thus, students in Observer Mode who wish to obtain a Course Completion Certificate must complete the corresponding number of hours of each level and demonstrate completion of the level with an exam.

1.13. The "Letter of Acceptance" in the course will be issued only to enroll in school or by renewing a course. In the case that a student has not completed the number of necessary class hours for a previous course, if they decide to enroll in a new course, the "Letter of Acceptance" will only reflect the number of hours that make up the new course. The school reserves the right to offer these students the possibility of recovering the pending classes of the first course during the completion of a second course.

1.14. Public holidays, on which the school will be closed, will be published on our website and official school documents. Classes corresponding to public holidays may be made up.

2. Enrollment and reservation of courses

2.1. To confirm a reservation, individual students must pay the full amount of the program or a first payment of 150 euros. If they pay only 150 euros, they must complete the payment on the first day at the school in cash or by credit card. Students who reserve a course and accommodation program must pay the full amount of the course or a first payment of 150 euros, plus the full amount of the accommodation at the time of registration. In the case of students who require a visa, they must pay the full price of the course so that the school can issue the letter of acceptance for the course. This document will be issued at the time of payment for their course to all students who require it, that is, to all non-EU students enrolled in a course of more than 12 weeks. The only exception for not issuing the letter will be if the student shows legal residence in Spain, so they would not need to apply for a study visa. Groups must make a first payment of 50% of the total cost of their program and complete a second payment with the other 50% of the total at least 15 days before the group's arrival in Valencia.

2.2. In the event that the student wishes to obtain a certificate of enrolment at the school in order to obtain a scholarship, or a letter of acceptance in order to obtain a visa, the full cost of the course must be paid in order to obtain this document. In these cases, the refund of the course fee will not be possible, so the usual cancellation policy will not apply. In the event of a visa denial, please read point 4 of this section.

2.3. In the event of course cancellation by students who do not require a visa, the school will refund the following amounts depending on the time until the start of the course:– Cancellation at least 1 week before the start of classes: refund of the total amount paid.

– Cancellation less than one week before the start of classes: refund of the course fee (if paid in advance), no refund of the course reservation fee (150 euros).

- Once the course has started, the total or partial refund of the amount paid will not be possible.

2.4. Students who require a visa, after the Letter of Acceptance from our school has been issued (or, failing that, the confirmation of enrolment), may only cancel the course under the following conditions:

– If the visa has been denied: the student must present to the school the official letter issued by the Spanish Embassy or Consulate with the denial of the visa or withdrawal. In the event of denial, our school may require the student to submit an appeal to the Embassy or Consulate if it deems it appropriate, which the student can help prepare if requested. If the appeal is also denied, or if our school does not believe the appeal is appropriate, The student will receive a refund of the price paid for the course and accommodation, except for the management fee, which will be as follows::

• Sending an acceptance letter for a long-term course (13 or more weeks), via email and / or postal mail, for a study visa: to the student a fee of 300 euros will be deducted from the total paid.
• Sending an acceptance letter for a short course (12 weeks or less), via email and/or post, for other visas: a fee of 200 euros will be deducted from the student's total payment.
• In addition, the student will be charged for the costs of postal shipments by shipping companies, as well as bank fees for making the transfer, medical insurance, notarial document, legal guardianship document and any other service from an external provider contracted through our school.

The student could get receive the corresponding number of hours of classes for the amount of the applied management fee, in case you can travel with another type of visa.

In the event of a refusal, the maximum period of time to request a refund of the amount paid for a course will be one year from the date of issue of the student's enrolment confirmation. Therefore, no amount will be refunded if the refund is requested after the scheduled date for the end of the course, which is stated in the acceptance letter. For this reason, the student will be obliged to request from our school a document attached to his/her acceptance letter to postpone the start date of his/her course if he/she is waiting for a response from the authorities for the approval of his/her study visa. If the student has not requested the document attached to his/her acceptance letter to postpone the start date of his/her course, the start date of his/her course will be understood as the date indicated in the acceptance letter, therefore the amount corresponding to all the classes taken at the time of the refund request will not be refunded.

All the Students who request a change of their visa to a study stay or renewal of their NIE in the city of Valencia They will be obliged to start their classes on the date scheduled for the start of their course indicated in their acceptance letter, since in case of refusal, no amount of the course will be refunded, so the student could only change the total hours of his course for online hours if he cannot reside in Valencia.

If the visa has been granted, it will not be possible to cancel the course, so no amount will be refunded for either the course or the accommodation. As the student is obliged to attend the course, if he/she does not do so, our school will inform the relevant authorities of the case.

2.5. Our school will not be responsible for any additional charges that the agencies that collaborate with us request from students, so any refund percentage will be based on the official prices of our services, published on our official website, not considering any other payment outside of our school.

2.6. In the event of interruption of the course once it has started, the school will never be able to refund any amount for the remaining classes. However, the student will receive a voucher indicating the total number of hours remaining which the student can take whenever he or she prefers.

2.7. At no time may a student transfer or sell his or her class hours. If a student uses another student's identity to attend classes, our school will report this to the authorities.

2.8. Payment for health insurance will not be refundable.

2.9. In the event of a refund, the estimated time for our school to make the refund is one month, although it may take up to 3 months. In exceptional circumstances, it may take even longer. The student understands that in no case will he/she be entitled to receive compensation in the form of late payment interest for the time elapsed until receiving the refund.

2.10. The start of the course may be postponed at any time if the student so requires, without any additional cost.

2.11. These cancellation conditions described above shall apply under general conditions. They may be modified due to force majeure.

3. Operation of the course and the General Spanish class reservation system:

3.1. Each student, upon enrolling in the school for a General Spanish Course, will acquire a balance of class hours that will make up his or her course (acquired in the form of course type and number of weeks of the course). Example: Intensive course (10 hours/week) / 4 weeks = balance of 40 hours.

3.2. Each student will be able to manage their attendance on a weekly basis, so they can vary the number of classes they attend each week, with the only restrictions being their level, the schedules offered for that level and a maximum number of 12 people per class.

3.3. The hours voucher will not have a limited duration in time. In the case of students with a study visa, the duration of the course is limited to the duration of the study visa. In the case of renewal, i.e. purchase of a new course, a maximum of 20% of the hours of the first course can be recovered. These hours could only be recovered as a General Spanish Course (or they could be exchanged for a course of greater value by paying the corresponding price), and would never be taken into account in the new Letter of Acceptance for the course. 

3.4. The hourly price of a class will vary for some courses depending on the total hours of the voucher. Vouchers cannot be accumulated to obtain a better hourly price. Upon completing all the hours of a voucher, the student may extend their course, enjoying the hourly price of their previous voucher. To obtain a better hourly price, they should purchase a higher hourly voucher.

3.5. Hours contracted for one type of course may only be changed to a different type of course by paying the difference in cost/class hour of the course to which you wish to convert. If the course is of a lower amount, it will be changed to a greater number of hours.

3.6. Students who sign up for a Long-Term Spanish Course or a Master's Degree Course may take the DELE course, which they have access to free of charge during the academic year in which they enroll in the course. After this period, they may take the remaining hours as a General Spanish Course.

3.7. Each voucher will be personal and non-transferable, so it cannot be shared by several students.

3.8. Courses other than General Spanish (DELE Preparation, Teacher Training, University Entrance Exam Preparation, etc.) will have a predetermined duration, so they will not be governed by the hourly voucher system. Thus, registration will be based on the duration of each of these courses, so classes that are missed cannot be made up.

3.9. To book and cancel classes on a weekly basis, students will use the software available at our school for this purpose. From the beginning of the course, students will have online tutorials on how to use the software available on their student site on our website. This software offers maximum flexibility to students, as they can manage their hours balance as they wish, allowing them to recover all cancelled classes. The minimum period of time to make a class reservation or cancellation will be 2 days from the beginning of the class, meaning that a class can never be reserved or cancelled for the following day. If a class has not been reserved, the student will have to ask at reception if there is free space in the class before entering the classroom, as the maximum number of people admitted per classroom is 12. If a student attends a class without having reserved a place in advance, he or she runs the risk of repeating the contents of the class.

3.10. Students are requested to attend classes punctually to avoid disrupting their classmates. If a student arrives more than 15 minutes late, the school may have given up the place to another student who, without a prior reservation, has requested to attend the class, so the student would not be able to attend if there are no places available.

3.11. Please treat your classmates with respect and politeness.

3.12. Eating and drinking are not permitted in the classrooms.

3.13. The recording of audio or video in whole or in part on school premises and in the accommodation provided to students by the school is strictly prohibited without the express consent of the school management, as well as the school staff and all students appearing in the images. Such consent must always be expressed in writing, using the documents provided by the school for this purpose. Likewise, no class material may be reproduced.

3.14. In the event that a student does not follow the disciplinary rules, the school may ask him/her to leave the course. In this case, no refund will be given.

3.15 Booking or cancelling classes for the following day is not permitted. For more detailed information, please read the SOFTWARE USE POLICY on our website.

OPERATION OF THE COURSE AND THE GENERAL SPANISH CLASS RESERVATION SYSTEM

4.1 PAU Preparation Course

4.1.1. Each student, when enrolling in a PAU Preparation Course at the school, will select the number of subjects they wish to study. The PCE system requires the evaluation of 4 subjects and the EBAU system of 6 subjects. Therefore, it is most common to select 4 or 6 subjects depending on the evaluation system they wish to study (PAU or EBAU).

4.1.2. If the student wishes, he/she may exchange the preparation hours for 1 subject (usually the hours devoted to foreign language preparation – English or French -) for general Spanish classes. The course schedule and the different class times will be provided by the school before the start of the course. This schedule and times may be modified during the course if the situation requires it.

4.1.3. The basic package of the PAU Preparation Course for the PCE system includes:

   – Preparation of 4 subjects or 3 subjects + Spanish classes

   – Educational Consulting Service

   – Adaptation Course to Higher Education in Spain

Students must attend the PAU subject preparation classes in person. They may attend these classes online if they have not yet obtained their study visa at the beginning of the course until they can do so in person. They may choose whether they wish to attend the meetings relating to the Educational Consulting Service and the classes of the Adaptation Course to Higher Education in Spain in online format provided that they have previously met the minimum mandatory attendance to obtain the certificate of achievement.

4.1.4. The basic package of the PAU Preparation Course for the EBAU system includes, in addition to the services indicated in the previous point, preparation for 2 more subjects: History of Spain and Spanish Language and Literature. Classes for these 2 subjects will always be taught online.

4.1.5. All students are advised to start the course in October. Students whose level of Spanish is insufficient to be able to follow these classes at the beginning of the course may change all their classes to General Spanish classes and start the PAU Preparation Course (subject preparation) classes from January.

4.1.6. In the event that a student is late arriving in Valencia, he/she must start his/her classes online and continue them in person upon arrival in Valencia. In these cases, for students who require a study visa, students are recommended to request from our school an Addendum to the Acceptance Letter which will reflect the new dates of the course in Valencia for the student, in order to facilitate the bureaucratic process. In the event that the delay suffered by the student prevents him/her from taking a face-to-face course in Valencia of a minimum of 30 weeks taking into account the dates scheduled for the course, our school will offer the student free of charge the weeks of the General Spanish Course necessary to ensure a 30-week course in Valencia, which will give the student the possibility of obtaining a NIE, which he/she can renew in the future from Spain by continuing his/her training in Spain.

4.1.7. Students are requested to attend classes punctually to avoid disrupting their classmates. If they arrive more than 10 minutes late, the teacher may deny them participation in that class.

4.1.8. For online classes, for security reasons for all, students must access the class correctly identified with their student number and full name and surname. The camera must always be on and the microphone when the teacher deems it appropriate. Failure to comply with these guidelines may be grounds for expulsion from the class.

4.1.9. Please treat your classmates with respect and politeness.

4.1.10. Eating and drinking are not permitted in the classrooms.

4.1.11. In the event that a student does not follow the disciplinary rules, the school may ask him/her to leave the course. In this case, no refund will be given.

4.1.12. Individual changes to the schedule of each student will not be permitted. Any changes in attendance to different subjects or type of course must be previously consulted with the school managers.

4.1.13. At the end of the course, all students will be given a certificate of attendance. In order to receive a certificate of attendance, it is mandatory to attend more than 80% of the classes contracted for the course. This certificate of attendance will be issued at the end of the course or, at most, 4 weeks before the end of the course.

4.2 Spanish course for access to a Master's or Higher Degree

4.2.1. Each student, upon enrolling in a Spanish Course for Access to a Master's or Higher Degree, acquires a package of services that includes:

• General Spanish Course (from October to the end of June).
• DELE Preparation Course (this course would replace the General Spanish classes when this preparation begins in March and continues until May, for students who decide to do so voluntarily). The official registration fee for the DELE exam is not included.
• Educational Consulting Service.
• Adaptation Course to Higher Education in Spain (July - online format).

Students must attend General Spanish classes in person. They may attend these classes online if they have not yet obtained their student visa at the beginning of the course until they can do so in person. They may attend online meetings related to the Educational Consulting Service and the Course for Adaptation to Higher Education in Spain provided that they have previously met the minimum mandatory attendance to obtain the certificate of achievement.

4.2.2. All students are advised to start the course in October. In the event that a student is late arriving in Valencia, they must start their classes online and continue them in person upon arrival in Valencia. This will ensure a homogeneous progression for all students on the course.

4.2.3. For students who require a study visa, students are recommended to request from our school an Addendum to the Acceptance Letter which will reflect the new dates of the course in Valencia for the student, in order to facilitate the bureaucratic process. In the event that the delay suffered by the student prevents him/her from taking a face-to-face course in Valencia of a minimum of 30 weeks taking into account the dates scheduled for the course, our school will offer the student free of charge the weeks of the General Spanish Course necessary to ensure a 30-week course in Valencia, which will give the student the possibility of obtaining a NIE, which he/she can renew in the future from Spain by continuing his/her training in Spain.

4.2.4. Students are requested to attend classes punctually to avoid disrupting their classmates. If they arrive more than 15 minutes late, the teacher may deny them participation in that class.

4.2.5. For online classes, for security reasons for all, students must access the class correctly identified with their student number and full name and surname. The camera must always be on and the microphone when the teacher deems it appropriate. Failure to comply with these guidelines may be grounds for expulsion from the class.

4.2.6. Please treat your classmates with respect and politeness.

4.2.7. Eating and drinking are not permitted in the classrooms.

4.2.8. In the event that a student does not follow the disciplinary rules, the school may ask him/her to leave the course. In this case, no refund will be given.

4.2.9. Individual changes to the schedule of each student will not be permitted. Any change to a different level of the course classes must be previously consulted with the school managers.

4.2.10. At the end of the course, all students will be given a certificate of attendance. In order to receive a certificate of attendance, it is mandatory to attend more than 80% of the classes contracted for the course. This certificate of attendance will be issued at the end of the course or, at most, 4 weeks before the end of the course.

5 accommodation

5.1. Our school only participates as a mediator between students and property owners or accommodation companies to facilitate accommodation for students of Hispania, escuela de español. The school only participates as the depository of the payment made by the students and subsequently paid to the owners of the flats or accommodation companies. Therefore, any disagreement on the part of the student with the accommodation or in the event of taking any legal measure, should be addressed directly to the owner or company that provided the service and from which our school is completely dissociated. However, in the mediation service that our school provides, we are committed to helping students to find a new accommodation without any economic surcharge.

5.2. Students will be asked to sign the documentation relating to their accommodation, in accordance with the requirements of the accommodation companies.

5.3. To calculate the price of accommodation, the weeks are always counted from Saturday to Saturday. However, students can check in on any day they wish. If they wish to leave the accommodation after Saturday, an extra night must be added for each day.

5.4. In the event that accommodation is contracted that is linked to a letter of acceptance for a visa application, never The student cannot be cancelled in whole or in part, so the student cannot request financial compensation for it. In the event of a student visa being denied, the cost of accommodation will be refunded, unless the student decides to block the dates of his/her accommodation to ensure availability, in which case it will not be refunded.

5.5. If the period of accommodation is not stated in the acceptance letter, in the event of partial cancellation of the accommodation, a fee of 150 euros will be applied and the remaining amount will be refunded. If the amount of the period to be cancelled is less than 150 euros, the fee will correspond to the total of said period, so no amount will be refunded.

5.6. The starting date of the accommodation will be taken as the date indicated in the registration form, which will also be indicated in the acceptance letter. Any change of date for the accommodation will have a surcharge of €150, and in addition, our school could not guarantee the same reservation (same duration and type of accommodation), although we would always offer an alternative to the student, which could have a different price to the initial reservation.

5.7. Our school can only guarantee the accommodation booked by the student, i.e. accommodation for the period of time that has been paid for. In the event that a student wishes to extend the accommodation, he/she must check availability with the school. Therefore, the only way to guarantee accommodation for the entire stay is to make full payment for the entire stay. In the case of long-term students, in order to make the payment for accommodation more flexible, our school can accept monthly payment for accommodation provided that the student pays the first three months before the start of the accommodation (for the reservation of the same). Thus, after the first monthly payment, the student would pay the next monthly payment (fourth monthly payment) and so on until the payment is complete. However, at specific times and due to a demand for accommodation, our school could request payment for a longer period of time or even full payment for accommodation in order to guarantee the accommodation requested by the student.

5.8. Minors who have contracted accommodation and guardianship services with the school will be assigned a legal guardian appointed through our school. If the minor wishes to change accommodation after the end of the period of stay stated in the Acceptance Letter, it will be mandatory for them to present a document of parental authorization. In addition, they must pay the fee at our school corresponding to the notarial procedure for changing guardian (€100), as well as the details of their new legal guardian and new accommodation address, together with a rental contract for the home. All this documentation will be required for the notarial procedure for changing legal guardian.

5.9. When booking accommodation through our school, students can choose one of the following options:

a. Block accommodation for the chosen dates:

In this case, accommodation will be reserved from the moment of booking. In the event of not being able to arrive on the scheduled date, the student must inform our school at least 2 weeks in advance of the scheduled arrival date. In addition, if the student requests a change of dates, a fee of €150 will be applied. Our school will not be able to promise the type of accommodation desired for the new dates, in which case our school would offer an alternative, which could have a different price than the initial reservation. This difference in price would be charged to the student, who would assume the cost of the accommodation provided either by paying the difference or by reducing the length of the stay.
In the event that the student informs the school of the delay after the start of the selected accommodation period, the student will be charged the amount corresponding to the period elapsed from the scheduled start date.

For all students who make a reservation with accommodation less than 15 days before the start date of the accommodation: our school cannot guarantee the availability of the accommodation and will contact the student as soon as possible to confirm it. In these cases of short-notice reservations, the option to block the accommodation at the time of booking will apply.

b. Leave the accommodation period open (do not block the accommodation for booking):

In this case, accommodation will not be reserved at the time of booking. Therefore, the student must confirm with our school the availability of the desired type of accommodation before arriving in Valencia. Given the limited availability of accommodation at certain times of the year, the student may have to delay his or her arrival by several weeks to obtain the preferred accommodation.

However, the advantage of this option is that it allows the student to adapt their accommodation to their certain arrival dates, so there would be no penalty for changing dates, as occurs with the previous option. If the student wishes to stay on dates when there is no availability for the type of accommodation desired, our school would offer an alternative, which could have a different price than the initial reservation. This difference in price would be charged to the student, who would assume the cost of the accommodation provided either by paying the difference or by reducing the length of the stay.

5.10. Accommodations are for the exclusive use of the students who book them. In the event of temporarily leaving the room, or in the event of any visit, the school must be notified and the amount corresponding to the guest's stay must be paid. Minors may not stay in shared apartments, unless they do so with their teachers/monitors and under their legal responsibility.

5.11. The key to the accommodation will be collected depending on the arrival service contracted.

5.12. The room will always be available from 14:00 p.m. The student may arrive at the accommodation and wait in the common areas until the room is available.

5.13. Students arriving after 20:00 pm must request the Deluxe arrival service. Otherwise, they will not be provided with the key to the accommodation on that day. If they would prefer to spend the night in a hotel on that day, our school can help them make a reservation.

5.14. A deposit of 200 euros must be paid when collecting the key to the accommodation. In the event of any damage, the cost of repair will be deducted from this amount. This deposit will be returned at the end of the stay and upon return of the key, showing the receipt of payment.

5.15. On the day of departure from the accommodation, the room must be left clean and tidy, and available from 10:00 a.m., and the student may reside in the common areas of the flat during that day until the time required. The room must be left locked and the key left in the agreed place in the flat.

5.16. In certain cases, due to availability, we can offer a superior room, usually reserved for students who request a private bathroom or air conditioning, or who share a room with a roommate. In this case, this room would not have any additional cost, so the student could enjoy this service for the price of their standard room reservation. However, in the event of a new reservation requiring this room (when requesting “Deluxe extras” or because it is a room with the possibility of being used by two students), our school reserves the right to request the student to change rooms, for which we would offer free help with the transfer.

5.17. During the stay in the accommodation, compliance with the rules of coexistence is mandatory and will be sent to all students staying in flats. Failure to comply with these rules may result in the expulsion of the student of the accommodation.

5.18. Our school can only guarantee the accommodation booked by the student, i.e. accommodation for the period of time for which payment has been made. Should a student wish to extend their accommodation, they must check availability with the school. Therefore, the only way to guarantee accommodation for the entire stay is by making full payment for the entire stay.

In case of long-term-students, in order to make the payment of accommodation more flexible, our school can accept the monthly payment of accommodation as long as the student will pay the first three months before the start of the accommodation (for the reservation of the same). Thus, after the first monthly payment, the student would pay the next monthly payment (fourth monthly payment) and so on respectively until the payment is completed. However, at specific times and due to a demand in the accommodation, our school may request the payment of a longer period of time or even the full payment of the accommodation in order to guarantee the accommodation requested by the student.

6. Arrival day

6.1. All students will be informed by email of the schedule of their first class. Students who start their course on a Monday are advised to come to school on the first day (Monday) at 08:30 for the welcome tour.

6.2. Students with accommodation booked through our school, depending on the type of arrival booked, must proceed as follows to collect the accommodation key, depending on the arrival service booked in advance.

Arrival services:

• Check-in Standard: key collection at the school on the day of arrival from Monday to Friday from 09:00 a.m. to 19:00 p.m. and Saturdays and Sundays from 18:00 p.m. to 20:00 p.m.
• Check-in Smart: key collection at the student accommodation on Saturday and Sunday from 09:00 to 14:00.
• Check-in Deluxe: Pick up with a vehicle at the airport or at the meeting point agreed with the person in charge of the transfer at the agreed time. Available from Monday to Sunday at any time.

6.3. Students must inform the school of the date, time and details of the trip in advance.

6.4. Students must inform the school of any delay in their arrival time. The maximum waiting time for the Smart and Deluxe arrival service is 1 hour from the indicated arrival time. If the waiting time is after 22:00 hours, the special night charge will be applied.

6.5. Students arriving after 19:00 on Monday to Friday or after 20:00 on Saturdays and Sundays must use the school's transport service or wait until 9:00 the following day to go to their accommodation.

7. Health insurance

7.1. The school may offer students free medical care from a school doctor if necessary. However, the school does not cover any other medical costs that students may require. For this reason, each student must have his or her own medical insurance.

7.2. The school may provide medical insurance to non-EU students, at an additional cost, provided the student requests it.

7.3. Payment for health insurance will not be refundable.

8. Other school services: library and use of tablets

8.1. The use of library resources is free for all students.

8.2. The use of our Internet connection is also free for our students. The school has a free Wi-Fi zone that can be used by our students.

9. How to register:

9.1. Through the website: https://hispania-valencia.com/elige-tu-curso/

9.2. By email: please contact info@hispania-valencia.com

9.3. At school:

Hispania, escuela de español

Calle Cavanilles 6, Valencia 46010, Spain

Bank details for payment by transfer:

- Santander Bank

- Bank address: Calle Cavanilles 22, Valencia 46010, Spain

– Beneficiary: Hispania, education and communication SLU CIF: B98318264

– Account number: IBAN: ES53 0049 0621 1525 1057 3243 SWIFT or BIC: BSCHESMMXXX 

- Please always indicate

• Quantity
• Full name of the student and / or the profactura number.

Information in compliance with the provisions of Law 34/2002, of July 11, on information society services and electronic commerce.

In compliance with the provisions of article 10 of Law 34/2002, of 11 July, Information Society Services and Electronic Commerce (hereinafter, LSSI-CE), both the recipients of the service and the competent bodies are informed expressly, precisely and unequivocally, of the following aspects related to the Information society service provider:

NAME / COMPANY NAME	HISPANIA EDUCATION AND COMMUNICATION, SLU
CIF / NIF	B98318264
ACTIVITY / CORPORATE PURPOSE	LANGUAGE TEACHING
COMPANY / PROFESSIONAL ADDRESS	C/BERNAT Y BALDOVÍ, 3 46010 – VALENCIA (Valencia/València)
PHONE	963510505
FAX	963511651
EMAIL ADDRESS	info@hispania-valencia.com
WEB ADDRESS	hispania-valencia.com
REGISTRATION DATA IN THE COMMERCIAL REGISTRY / PUBLIC REGISTRY	Valencia Mercantile Registry Volume: 9274, Book: 6557, Folio 84, Section 8, Page: V141968 Registration or annotation: 1

 

Information in compliance with the provisions of the organic law for the protection of personal data.

INFORMATION PRINCIPLE

In compliance with the provisions of article 5 of Organic Law 15/1999, of 13 December, on the Protection of Personal Data (LOPD), the school informs accurately and unequivocally that the data provided by the recipient of the service in the online forms located on our website, as well as any other means of collecting data from the school, including those created during the recipient's relationship with our entity, will be processed in the files of HISPANIA EDUCACION Y COMUNICACION, SLU. These files are duly notified to the General Registry of the Spanish Data Protection Agency in order to ensure the maintenance and fulfillment of the relationship created between the recipient of the service and our entity, as well as the provision of the linked services. Additionally, in compliance with the LOPD and Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), the school informs that your data may be used to carry out commercial and courtesy communications linked to our entity. These communications may be made by telephone, post, fax, email and any other equivalent means of electronic communication. Likewise, the recipient's data may be transferred when the situation requires it for the development, fulfillment and control of the relationship between the recipient and our entity. They may also be transferred in those cases in which this is authorized by a legal instrument with the rank of law and, in particular, in the following cases: a) Processing or transfer of data to satisfy the legitimate interest of the person responsible for the file or the transferee covered by this regulation; b) Processing or transfer of data required by the person responsible for the file for the fulfillment of an obligation indicated in this regulation.

CONSENT PRINCIPLE

The consent for the processing of your data for the purposes described in the previous section will be understood to be given through the marking of the corresponding box provided for this purpose on our website.

MANDATORY CHARACTER OF THE DATA REQUESTED

The completion of each and every one of the fields that appear in the forms provided for this purpose on our website is mandatory (otherwise, mandatory fields will be marked with an asterisk). The refusal to provide your data would lead to the impossibility of maintaining and fulfilling the relationship of the recipient of the service with our entity, since they are necessary for the provision of services derived from it.

DATA QUALITY PRINCIPLE

The recipient of the service will be solely responsible for the veracity and accuracy of the data provided, acting HISPANIA EDUCACION Y COMUNICACION, SLU in good faith as a mere service provider. In the event that the recipient of the service provides false or third-party data without their consent to do so, they will personally respond to HISPANIA EDUCACION Y COMUNICACION, SLU, those affected or interested, the Spanish Data Protection Agency and, where appropriate, regional data protection authorities, of the responsibilities derived from said circumstance. HISPANIA EDUCACION Y COMUNICACION, SLU does not collect data from people under fourteen years of age through its website. In the event that a person under the age of fourteen provides their data through the forms provided for this purpose on our website or in any other collection channel, it will be immediately destroyed at the same time it is be aware of such a circumstance. In order to comply with the provisions of article 4.3 of the LOPD, the recipient of the service undertakes to communicate to HISPANIA EDUCACION Y COMUNICACION, SLU the changes that occur in your data, so that they respond truthfully to your current situation at all times.

NAVIGATION TRACKING TOOLS

Our website may use navigation monitoring tools through it and the IP address of the recipient of the service, in order to improve and guarantee the provision of services and the technical operation of the same. The consent for the processing of your data for the purposes described in this section will be understood to be given through the marking of the corresponding box provided for this purpose on our website.

DATA SECURITY PRINCIPLE

HISPANIA EDUCATION AND COMMUNICATION, SLU. undertakes to comply with its obligation of secrecy regarding personal data and its duty to keep them and will adopt all necessary technical and organizational measures to guarantee the security of personal data and prevent its alteration, loss, Unauthorized treatment or access, taking into account the state of technology, the nature of the stored data and the risks to which they are exposed, whether they come from human action or the physical or natural environment, developed in Title VIII of Royal Decree 1720 / 2007, of December 21, which approves the Regulations for the development of Organic Law 15/1999, of December 13, on the Protection of Personal Data.

EXERCISE OF RIGHTS

In compliance with the provisions of the LOPD and Royal Decree 1720/2007, of December 21, which approves the Regulations for its development, the recipient of the service can exercise, at any time, their access rights, rectification, cancellation and opposition to the person responsible for the file or treatment, attaching a photocopy of your ID.

RESPONSIBLE FOR THE FILE OR TREATMENT

The person responsible for the file or the treatment is HISPANIA EDUCACION Y COMUNICACION, SLU, with address for notification purposes at C/ Cavanilles, 6 46010 – VALENCIA (Valencia/València).

IMAGE RIGHTS

Likewise, the student, within the framework of the relationship with HISPANIA EDUCACION Y COMUNICACION, SLU, in compliance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data (hereinafter, LOPD), expressly and unequivocally consents to the publication of your image, understood as personal data, in advertising brochures of our school or website, for the purpose of promoting our school's courses. In compliance with the provisions of the LOPD and Royal Decree 1720/2007, of December 21, which approves the Regulations for its development, the client may exercise, at any time, their rights of access, rectification, cancellation and opposition, by contacting: HISPANIA EDUCACION Y COMUNICACION, SLU, with address at C / BERNAT Y BALDOVI, 3, CP 46010, VALENCIA attaching a photocopy of your ID.

CONDITIONS OF CONTRACT WITH HISPANIA, SCHOOL OF SPANISH 2024-2025

Please read the following terms and conditions of contract carefully. If you have any questions, do not hesitate to get in contact with us, as we will be more than happy to help you in any way possible.

1. General conditions

1.1. The only formal prerequisite for enrollment in any of our courses is that students must be over 18 years old. Minors will require the permission of their parents or legal guardians, as our company does not take responsibility over the students once they are outside the school premises. Minors who travel in groups will require the supervision of a monitor.

1.2. The minimum and maximum duration of every course, start dates and academic pre-requisites for enrollment depend on each type of course. Students can find this information on our official website or in the information leaflets provided by the school.

1.3. Before the start of the course, the student's level is determined through a written test. If the student disagrees with the result, we are always happy to hear their point of view and re-evaluate their results through written and oral tests in order to determine their language level.

1.4. General Spanish Courses will have a specific total number of hours, chosen by the student, which each student will acquire in the form of an hour package (hour bonus) at the time of their enrollment at our school. The student may make use of the school's resources while he or she has a current course, ie that the student has not stopped his lessons. The hour package will not be considered active if the student has put his or her course on hold. The hour packages do not have expiration date to use them, which means, the students can use them on the time they require without a time deadline. This way, students can attend the lessons they bought regardless of the time period they need to attend all of them.

 the only exception to this are students holding a student visa, who are required to attend at least 80% of the classes in the time indicated by their student visa. Once their student visa is expired, they can only make up a maximum of 20% of the classes they booked. In General Spanish Courses, the face to face lessons will be in reduced groups with usually a maximum of 12 onsite students, which would only be exceeded in special circumstances. Mind that these lessons can be done in hybrid format, which means, with students who study online at the same time as students who study at the school, so the total number of students could be higher than twelve.

1.5. Special Courses, meaning, all courses which offer not just General Spanish (Preparation DELE Courses, University Pathway Courses-PAU Preparation, Marketing Course, Spanish and Culture Course, Spanish Course for Master's Degree Access and ELE Teacher Training Course), unlike the General Spanish Courses, are booked for certain periods of time, so it is not permitted to take the lessons that one student has not attended. The content of these courses can combine General Spanish with other subjects or just different subjects from the Spanish language. In the Special Courses The face to face lessons are not in reduced groups and can also be offered in hybrid or mixed format.

1.6. The number of hours students are suggested to study at home is approximately equal to the number of classes they have per week. However, this is not compulsory and the school will only assign students complementary homework if they wish to complete it.

1.7. The groups of the General Spanish Course are arranged based on the students' level, with no age, gender or nationality restriction. However, whenever possible, the school will try to create multicultural groups with students of similar ages and the smallest possible number of individuals who speak the same language.

1.8. General Spanish Courses have a duration of 2 hours (110 minutes teaching time). Special Courses can have a duration of 2 hours (110 minutes teaching time) or 1 hour (55 minutes teaching time) depending on the type of course.

1.9. Practical lessons, when included in a course, are always previously arranged and supervised by a teacher. Students taking part in the lessons will attend the class for free and volunteer to take part.

1.10. The school has 30 classrooms where lessons take place; The classes are distributed between the main building and two adjacent classroom buildings. In addition, at times some classes take place outside the classrooms, either on the terraces or in other locations throughout the city. Students will always be notified of these “experimental classes” in advance, and will always have the choice of attending them or not, and the possibility to attend regular classes, if they prefer. These “experimental classes” do not have any additional cost, and therefore do not include any special medical insurance for this matter, although the students may ask to purchase one, they should wish to do so. For this reason, our company cannot be held responsible for any circumstances that may occur during these activities outside of the school facilities.

1.11. In order to move up to a higher level, the school may ask the students to take a written and oral exam in order to confirm their language level. Students may ask to take this exam whenever they feel they are ready. The school's Academic Coordination Department will be in charge of preparing and marking these exams.

1.12. At the end of the course, students can receive a Certificate of Achievement, which will state the level reached by the student, along with a detailed report of the acquired linguistic skills and total number of hours attended. In order to receive this certificate, students need to have attended at least 80% of their classes. Students of blended courses must have attended a minimum of 80% of their classes in the face-to-face part, as well as in the online part of the classes in order to be able to receive the Certificate of Achievement. The remaining percentage of classes, up to maximum of a 20%, may be taken in the future as General Spanish classes. If the student wishes to attend a different course, he or she will have to pay the price difference between the General Spanish Course and the course he or she wishes to attend, changing an hour for an hour. Students who study in the 'Observer' modality will receive a certificate of attendance with the total number of hours of their course, indicating that this course type does not allow the active participation of the student in the class, and therefore there is no evaluation. This is why in this case only the total numbers of hours of the course are mentioned, without specifying the level of the classes, given that the students can freely choose it themselves. Thus, students of the 'Observer' modality who wish to receive a Certificate of Achievement of the course will have to attend the corresponding number of hours for each level, and demonstrate the accomplishment of each level with an exam.

1.13. The Acceptance Letter for the course will be issued only when the student is enrolling at school or when booking a new course (course renewal). If an overseas student still has class hours left over from a previous course, the new Acceptance letter will only count the number of hours for the new course. The school reserves the right to offer students the possibility to use any left-over hours from the first course during their next course.

1.14. Bank holidays in Valencia (Spain), during which the school will remain closed, will be announced on the website and in the official documents of the school. Classes taking place during public holidays can be attended at a later date

2. Enrollment and course reservation

2.1. In order to confirm a place on our course, students must either pay the full program cost or make a first down payment of 150 euros. If students chose to make the payment of only 150 euros, they must pay the remaining amount on the first day of their course at the school in either cash or by credit card. Students booking a course and accommodation program must pay the full course fee or a first payment of €150 plus the full accommodation fee at the time of enrolment. If a student requires a visa, the full amount of the course fee must be paid so that the school can issue the Acceptance Letter for the course. This document will be issued at the time of payment of the course to any student who needs it, ie to any non-EU student enrolled in a course of more than 12 weeks. The only exception to the non-issuance of the letter is if the student shows legal residence in Spain, and therefore does not need to apply for a student visa. Groups must pay 50% of the program to confirm the booking and complete a second payment with the remaining 50% at least 15 days before the arrival of the group in Valencia.

2.2. If a student wishes to receive a booking confirmation from the school in order to apply for a scholarship, or an Acceptance Letter to obtain a visa, the full payment of the course is required in order to receive the aforementioned document. In these cases, the refund of the course will not be possible, and the school will not apply the usual cancellation policy. In case of visa denial, please read point 4 of this section.

2.3. If a course is canceled by a student who does not need a visa, the school will return the following amounts, depending on the time left until the course starts:

• Cancellation with at least 1 week in advance before the course start date: Refund of the total amount paid.
• Cancellation less than a week in advance before the course start date: Refund of the total course price (if already paid in full), except for the down payment (150 euros).
• Once the course has started, no refund (neither partial nor total) will be possible.

2.4 After the Acceptance Letter has been issued by our school (or the Booking Confirmation), students who require a student visa may only cancel their course under the following conditions:

– If the visa is denied: the student must submit to the school the official letter from the Spanish Embassy or Consulate with the denial of the visa or renunciation, an official document stating he/she has given up applying for the visa. In case of visa denial, our school may ask the student to submit an appeal to the Embassy or Consulate if the school deems it appropriate. The school will help to prepare the appeal, if requested by the student. If the appeal is also denied, or if our school does not consider the appeal justified, The student will receive the refund for the price paid for the course and the accommodation, discounting the service fee, which will be as follows:

• Acceptance Letter sent for long-term courses (13 weeks or more), by email and/or ordinary mail, for student visa: A fee of 300 euros out of the total amount paid will be deducted to the student.
• Acceptance Letter sent for short-term courses (up to 12 weeks), by email and/or ordinary mail, for other visas: A fee of 200 euros out of the total amount paid will be deducted to the student.
• In addition, the students will pay for the delivery costs by shipping companies, as well as for the bank transfer fees, medical insurance, notarial documentation, representation documentation for guardianship of minors and any other services requested through our school from external providers.

In case the student is able to travel with another type of visa, he/she may receive the number of hours that correspond to the amount of the service fee as course credit.

In case the visa is denied, the deadline to ask for a refund is one year from the day the booking confirmation was issued. Therefore, there will be no refund if it is requested later than the scheduled end of the course, which can be found in the Acceptance Letter. For this reason, the students must request an annex to their Acceptance Letter in order to postpone the start date of their course, if they are still waiting for the response from the authorities regarding their pending visa status. If the student has not requested the annex to their Acceptance Letter in order to postpone the beginning of their course, the reference start date will be the one in the acceptance letter. Therefore, there will be no refund for the classes already passed at the moment when the request for the refund is made.

All students who applied for a student visa in Valencia must start their classes on the official date of their course written in their acceptance letter. In case of denial, no refund will be made. However, the student will be able to change the total number of on-site lessons to online lessons in case of not being able to stay in Valencia.

If the visa is approved: The course may not be cancelled, and no amount may be returned for either the course or the accommodation. As students have the obligation to attend the course, in the case that they do not attend, the school will inform the relevant authorities.

2.5. Our school cannot be held accountable for any additional payments made by students to agencies that collaborate with us. Therefore, any percentage of a payment that is refunded to the student will be calculated using our standard prices (published on our official website), not taking into consideration any additional payment external to our school.

2.6. If a course is interrupted or stopped by the student once it has already begun, the school will not be able to refund any amount for the remaining classes. However, the student will receive a voucher that includes the number of hours he or she has left, which will be redeemable whenever the student wishes to resume the classes.

2.7. Under no circumstances may the students trade or sell their remaining classes. In case a student assists lessons using the identity of another student, our school will inform the authorities.

2.8. The health insurance payment is non-refundable.

2.9. In the event of a refund, the estimated time for our school to reimburse is one month, although it may take up to 3 months. In exceptional circumstances, it may take even longer. The student understands that under no circumstances will he/she be entitled to receive compensation such as interest for late payment for the time elapsed until the refund is received.

2.10. The course start date may be postponed at any time if the student requires it, without any additional cost.

2.11. These conditions of cancellation described above will apply in general conditions. Due to utho majeure they may be modified.

3. Functioning of the course and the reservation system for General Spanish classes:

3.1. Once enrolled in a General Spanish Course of the school, students will be allocated hourly credits with which they are able to book their classes. The number of hourly credits the students have corresponds to the total number of hours they have booked (in the form of type of course and number of weeks). Example: Intensive Course (10 hours per week) for a total of 4 weeks would equal 40 hours of credit.

3.2. Every student will be able to personally manage their class attendance and schedule weekly, and therefore vary the number of hours of class they attend per week. The only restrictions when making changes to their schedule are the students' level, the amount of classes scheduled for their level on a daily basis and the maximum quota of 12 students per class.

3.3. The students' hour packages do not have a limited time duration, except for students who have a student visa, who will be limited to the time specified in their visas. In case of renewal, by which we mean the purchase of a new course, a maximum of 20% of the hours from the previous course may be recovered. Students may make these hours only as General Spanish Course classes (or they could be changed to a different course by paying the corresponding price difference), and they will not be counted in the new Acceptance Letter from the school.

3.4. The price per hour will vary in some courses depending on the total number of hours in the hour package. These cannot be added up to get a better price per hour. Once the hours of the package have been used, the student can extend the course by paying the same price per hour as in the previous package. In order to get a better price per hour the student has to buy a bigger hour package at one time.

3.5. The hours purchased as part of a specific type of course may only be converted to hours of a different course by paying the difference in the price per hour for the new classes. If the course the student wants to change to is cheaper per hour than the current one, the student will receive a higher number of classes.

3.6. Students who have purchased a long-term Spanish Course or a Spanish Course to Access a Master's Degree may also attend the DELE Preparation Course, to which they will have access throughout the academic year that they have enrolled in. Once this period is over, they may use their remaining hours as General Spanish Course classes.

3.7. Every hour package is personal and non-transferable, and therefore cannot be shared among multiple students.

3.8. The courses that are different from the General Spanish Courses (DELE Preparation, ELE Teacher Training, Exam Preparation for University Access…) have a specific duration and are therefore not managed by the hour package system. The booking is made for the duration of time of each one of these courses, and it is therefore not possible to make up for classes a student was not able to attend.

3.9. In order to book or cancel classes on a weekly basis, the student will use the software provided by our school for this purpose. From the beginning of the course, students will have at their disposal online tutorials on how to operate our software on their profile on our website. The software offers students maximum flexibility, meaning that they can manage their hour credit how they prefer, and that they can make up for all their canceled classes. The minimum period of time required to make a reservation or cancellation is 2 days before the class starts, which means that classes may not be booked or canceled the day before. If the student has not booked the class, they will have to ask permission at the reception before entering the classroom, as the maximum number of students permitted per lesson is 12 people. If a student attends a class without having made a prior reservation, there is a chance that the lesson might contain material that the student has already studied.

3.10. We ask the students to arrive to class on time, as not to interrupt their classmates. If the student arrives over 15 minutes late, the school may have given away their place in class to another student who, without having previously booked the class, asked to attend the class. If the maximum of 12 students is reached, the student who arrived over 15 minutes late will not be allowed to enter the class.

3.11. We ask our students to treat their classmates with respect and proper manners.

3.12. Eating and drinking inside the classrooms is not permitted.

3.13. Total or partial audio or video recording in the school and in the accommodation provided by the school is strictly prohibited without the express consent of the school management, as well as of the school staff and all students appearing in the images. Such consent shall always be expressed in a written document, using the documents provided by the school for this purpose. Likewise, no classroom material may be duplicated.

3.14. In case a student does not follow the disciplinary rules, the school reserves the right to ask the student to abandon the course. In this case, no refund will be given.

3.15. Canceling or booking lessons for the following day is not allowed. For more detailed information, please refer to the detailed SOFTWARE USE POLICY on our website.

SPECIFIC CONDITIONS FOR ACCESS COURSES TO HIGH EDUCATION IN SPAIN

4.1 PAU Preparation Course

4.1.1 Each student, when enrolling in a PAU Preparation Course at the school, will select the number of subjects he/she wishes to study. The PCE system requires the evaluation of 4 subjects and the EBAU system of 6 subjects. Therefore, the most common is to select 4 or 6 subjects depending on the evaluation system you wish to study (PAU or EBAU).

4.1.2. If the student wishes, he/she can change the hours of preparation of 1 subject (usually the hours devoted to the preparation of a foreign language – English or French) for Spanish hours. The course timetable and the different class schedules will be provided by the school before the start of the course. This timetable may be modified during the course if the situation requires it.

4.1.3. The basic package of the PAU Preparation Course for the PCE system includes:
– Preparation of 4 subjects or 3 subjects + Spanish language lessons
– Educational Consultancy Service
– Adaptation Course to Higher Education in Spain

Students must attend classes in person to prepare the subjects for the PAU. They may attend these classes online if at the start of the course they have not yet obtained their student visa until they are able to do so in person. They may choose to attend the meetings related to the Educational Consultancy Service and the classes of the Course of Adaptation to Higher Education in Spain in online format as long as they have previously completed the minimum compulsory attendance to obtain the certificate of achievement.
4.1.4. The basic package of the PAU Preparation Course for the EBAU system includes, in addition to the services indicated in the previous point, preparation for 2 more subjects: History of Spain and Spanish Language and Literature. The classes of these 2 subjects will always be taught online.
4.1.5. It is recommended that all students start the course in October. Those whose students' level of Spanish is insufficient to follow these classes at the beginning of the course can change all their classes for General Spanish classes and start the PAU Preparation Course (preparation of the subjects) from January.

4.1.6. In the event that a student has a delay in their arrival in Valencia, they must start their online classes and continue them on site once they are in Valencia. In these cases, for students who require a study visa, we recommend that students request an Annex to the Letter of Acceptance from our school, which will reflect the new dates of the course in Valencia for the student, in order to facilitate the bureaucratic process. In the event that the delay suffered by the student prevents him/her from attending a course in Valencia for a minimum of 30 weeks taking into account the dates scheduled for the course, our school will offer the student, free of charge, the weeks of the General Spanish Course necessary to ensure a 30-week course in Valencia, which will give the student the possibility of obtaining a NIE, which he/she can renew in the future from Spain by continuing his/her education in Spain.

4.1.7. Students are requested to attend classes punctually to avoid disrupting other students. If you arrive more than 10 minutes late, the teacher may refuse to allow you to take part in the class.

4.1.8. For online classes, for the safety of all, students must enter the class correctly identified with their student number and full name and surname. The camera must always be turned on and the microphone must be turned on when the teacher considers it appropriate. If you don't follow these guidelines, you might be expelled from the class.

4.1.9. Please be respectful and polite towards your classmates

4.1.10. Eating and drinking in the classroom is not allowed.

4.1.11. If a student does not follow the disciplinary rules, the school may ask him/her to leave the course. In this case, no refund will be given.

4.1.12. Changes to individual timetables will not be allowed. Any changes in the attendance of different subjects or types of courses must be discussed with the school in advance.

4.1.13. At the end of the course, all students will receive a certificate of attendance. In order to receive a certificate of attendance, it will be compulsory to attend more than 80% of the classes contracted for the course. The certificate of attendance will be issued at the end of the course or, at the latest, 4 weeks before the end of the course.

4.2 Preparation Course for Master or Higher Degree

4.2.1. Each student, when enrolling in a Spanish Course for Access to a Master or Grado Superior at the school, acquires a package of services which includes:

– General Spanish Course (from October to the end of June).
– DELE Preparation Course (which would replace the General Spanish classes since this preparation begins in March and will continue until May, for those students who decide to do so voluntarily). Official registration for the DELE uthori not included.
– Educational Consultancy Service.
– Adaptation Course to Higher Education in Spain (July – online format).

Students must attend the General Spanish classes in person. They may attend these classes online if at the beginning of the course they have not yet obtained their student visa until they are able to do so in person. They may attend online the meetings related to the Educational Consultancy Service and the Course of Adaptation to Higher Education in Spain as long as they have previously completed the minimum attendance required to obtain the certificate of achievement.

4.2.2. All students are advised to start the course in October. If they have not been able to come to Valencia, they must start the classes in online format until they are able to attend on site. This will ensure a homogeneous progression of all students on the course.

 

4.2.3. In these cases, for students who require a study visa, we recommend that students request an Annex to the Letter of Acceptance from our school, which will reflect the new dates of the course in Valencia for the student, in order to facilitate the bureaucratic process. In the event that the delay suffered by the student prevents him/her from attending a course in Valencia for a minimum of 30 weeks taking into account the dates scheduled for the course, our school will offer the student, free of charge, the weeks of the General Spanish Course necessary to ensure a 30-week course in Valencia, which will give the student the possibility of obtaining a NIE, which he/she can renew in the future from Spain by continuing his/her education in Spain.

4.2.4. Students are requested to attend classes on time to avoid disrupting other students. If you arrive more than 15 minutes late, the teacher may refuse to allow you to participate in the class.

4.2.5. For online classes, for the safety of all, students must enter the class correctly identified with their student number and full name and surname. The camera must always be turned on and the microphone must be turned on when the teacher considers it appropriate. If you don't follow these guidelines, you might be expelled from the class.

4.2.6. Please be respectful and polite towards your classmates.

4.2.7. Eating and drinking in the classroom is not allowed.

4.2.8. If a student does not follow the disciplinary rules, the school may ask him/her to leave the course. In this case, no refund will be given.

4.2.9. Changes to individual timetables will not be allowed. Any change to a different level of the course must be discussed in advance with the school.

4.2.10. At the end of the course, all students will receive a certificate of attendance. In order to receive a certificate of attendance, it will be compulsory to attend more than 80% of the classes contracted for the course. The certificate of attendance will be issued at the end of the course or, at the latest, 4 weeks before the end of the course.

5. Accommodation

5.1. Our school acts only as mediator between students and property owners/housing companies, in order to offer accommodation for students at Hispania, escuela de español. Our only role as mediator is to hold the payment made by the students and subsequently distribute it to the owners of the flats or housing companies. Therefore, if students experience any dissatisfaction regarding accommodation, or if any legal procedure should be taken, the students should address themselves directly to the owner or the company that offered the service, as the full responsibility lies with the property owner or housing company and not the school, which is completely unrelated. However, as part of the mediation service our school provides, we guarantee to help students find new accommodation for no extra cost.

5.2. Students will need to sign the documentation related to the accommodation, as required by the accommodation providers.

5.3. The cost of the accommodation is quoted on a weekly basis, from Saturday to Saturday. However, students may enter any day they wish, having paid for the extra nights, which are counted for every additional day in the accommodation before or after Saturday.

5.4. If a student books accommodation which appears in the Acceptance Letter to apply for a visa, neither total nor partial cancellation would be possible, and they students may not ask for a refund. If the student's student visa is denied, the accommodation fee will be refunded, except if the student decided to block the dates of his/her accommodation to ensure availability, in which case it will not be refunded.

5.5. If the period of the accommodation does not appear on the Letter of Acceptance, in case of a partial cancellation of the accommodation, the school will apply a penalty fee of 150 euros and refund the remaining amount. If the equivalent value of the remaining booking the student would like to cancel is less than 150 euros, there will be no refund.

5.6. The reference date for the start of the accommodation will be the date indicated in the enrollment form, which will also be indicated in the letter of acceptance. Any change of date for the accommodation would have a surcharge of €150, and furthermore, our school would not be able to guarantee the same booking (same duration and type of accommodation), although it would always offer an alternative to the student, which Could have a different price than the initial booking.

5.7. Our school can only guarantee the accommodation booked by the student, ie accommodation for the period of time that has been paid for. Should a student wish to extend the accommodation, he/she will have to check availability with the school. Therefore, the only way to guarantee accommodation for the entire stay is to pay in full for the entire stay. In the case of long-term students, in order to make the payment of the accommodation more flexible, our school can accept the monthly payment of the accommodation as long as the student pays the first three months before the beginning of the accommodation (for the reservation of the accommodation). At the end of the first month, the student will pay the next month (fourth month) and so on until the payment is completed. However, at certain times and due to a demand for accommodation, our school may request payment for a longer period of time or even full payment of the accommodation in order to guarantee the accommodation requested by the student.

5.8. Minors who have booked accommodation and guardianship with our school will have a legal guardian appointed through our school. If the minor wishes to change accommodation after the end of stay stated in the Letter of Acceptance, a parental authorization document must be presented. In addition, he/she must pay the notary's fee for the change of guardian (€100), as well as provide the details of his/her new legal guardian and new accommodation address, together with a rental contract for the accommodation. All of this documentation will be required for the notarial procedure to change the legal guardian.

5.9 When booking accommodation through our school, students can choose one of the following options:

to. To book the accommodation for the chosen dates:

In this case, the accommodation will be reserved from the moment of booking. In case of impossibility to arrive on the planned date, the student must inform our school at least 2 weeks before the planned arrival date. In addition, if the student requests a change of dates, a fee of €150 will be charged. Our school cannot promise the desired type of accommodation for the new dates, in which case our school will offer an alternative, which may have a different price than the initial booking. The difference in price would be charged to the student, who would assume the cost of the accommodation served either by paying the difference in price or by reducing the length of stay.
In the event that the student informs the school of the delay after the start of the selected accommodation period, the student will be charged the amount corresponding to the period elapsed since the scheduled start date.
To all students who make a booking with accommodation less than 15 days before the accommodation start date: our school cannot guarantee the availability of the accommodation and will contact the student as soon as possible to confirm this. In these cases of short notice bookings, the option to block the accommodation at the time of booking will apply.

b. To leave the accommodation period open (do not reserve the accommodation dates when booking):

In this case the accommodation would not be reserved at the time of booking. Therefore, the student must confirm with our school the availability of the desired type of accommodation in advance of his/her arrival of her in Valencia. Due to the limited availability of accommodation at certain times of the year, students may have to delay their arrival for several weeks in order to obtain their preferred accommodation.
However, the advantage of this option is that it allows the student to adapt their accommodation to their expected arrival dates, so there would be no penalty for changing dates, unlike the previous option. If the student wishes to book accommodation on dates for which there is no availability for the type of accommodation desired, our school will offer an alternative, which may have a different price than the initial booking. This difference in price would be charged to the student, who would assume the cost of the accommodation served either by paying the difference in price or by reducing the duration of the stay.
5.10. The accommodation is for the exclusive use of the students who book it. In the event of temporarily leaving the room, or in the event of any visit, the school must be notified and the amount corresponding to the guest's stay must be paid. Minors are not allowed to stay in shared flats, unless they stay with their teachers/monitors and under their legal responsibility.

5.11. The keys to the accommodation will be picked up depending on the arrival services chosen.

5.12. On arrival, the student's bedroom will always be available after 14:00 p.m. In case a student arrives earlier at the accommodation, they are welcome to wait in the common areas until the room is available.

5.13. Students who arrive later than 20:00 p.m. must request the school's Deluxe transfer service. On the contrary, the keys to the accommodation cannot be handed over on that day. If they wish to spend that night in a hotel, the school may provide assistance for the booking process, if requested.

5.14. A deposit of 200 euros in cash is mandatory when picking up the keys for the accommodation. In case there is any damage to the accommodation, the cost of the repair will be deducted from the deposit. In order to receive the deposit refund, the student must return the keys to the accommodation and show the receipt for the deposit payment.

5.15. Upon checkout, the room must be clean, tidy and available at 10:00 a.m. Students may remain in the common areas of the accommodation during that day as long as they need. The room must be locked and the key has to be deposited in the agreed place in the flat.

5.16. In specific cases, due to availability, we may offer a superior room, which is usually reserved for students who book a private bathroom and/or air conditioning, or share the room with a friend/travel partner. In these cases, there would be no additional cost for this kind of rooms and the student may enjoy the extra services for the price of their standard booking. However, if there were a new booking that would require this room (booking “Deluxe extras” or being a room that may be used by two students), our school reserves the right to ask the student to change the room. In this case we offer help for the transfer for free.

5.17. All students must follow the rules of coexistence during the period they are accommodated by our school. All students will receive the coexistence rules while arriving to the accommodation Our school could cancel the accommodation to any student who does not follow the rules of coexistence.

5.18. Our school can only guarantee the accommodation booked by the student, ie the amount of time that the student has paid for. In case that a student wishes to extend their accommodation, they would need to inquire for availability at the school. Therefore, the only way to guarantee the accommodation for the entire stay is to complete the full payment for the complete stay.

For long stay students, in order to offer a more flexible payment option for the accommodation, our school may accept monthly payments of the accommodation, if the student pays for the first three months in advance before check-in (to ensure the reservation). With this option, after the first month, the student would need to pay in monthly facilities (equivalent to the forth monthly payment and so on) until the completion of the payment of their stay. However, in specific moments and because of high demand for accommodation, our school might request the payment of a longer period of time or even the full payment in order to be able to guarantee the accommodation requested by the student.

6. Arrival day

6.1. All students will be informed about the timetable for their first lesson via email. We recommend students who start their course on a Monday to come to the school at 08:30h on their first day for the welcome tour.

6.2. Students who book accommodation within our school, depending on the arrival service booked, should comply with the following instructions in order to pick up the keys of their accommodation, depending on the arrival service booked in advance.

Arrival services:
– Standard Arrival: key collection at the school on the day of arrival from Monday to Friday from 09:00 to 19:00 and Saturday and Sunday from 18:00 to 20:00.
– Smart Arrival: pickup of the keys at the accommodation of the student on Saturday and Sunday from 09:00 a.m. to 14:00 p.m.
– Deluxe Arrival: pickup with a vehicle at the airport or the arranged meeting point with the person responsible for the transfer at the agreed time. Available Monday to Sunday at any time.

6.3. Students with accommodation service will inform the school about date, time and travel details prior to their arrival.

6.4. Students must inform the school about any delays regarding their time of arrival. The maximum waiting time for the arrival services Smart and Deluxe will be 1 hour from the communicated arrival time. If the waiting time exceeds 22:00h, the special night fee will be applied.

6.5. Students arriving after 19:00 Monday to Friday or after 20:00 on Saturdays and Sundays must hire the school's transport service or wait until 9:00 the following day to go to their accommodation.

7. Medical Insurance

7.1. If necessary, the school may offer its students free medical care from a doctor from the school. However, the school will not cover any other medical expenses the students might require. Therefore, all students must have medical insurance.

7.2. If required, the school can provide overseas students with medical insurance for an additional fee, providing the student requests it.

7.3. The health insurance payment is non-refundable.

8. Other school services: library and use of tablets

8.1. The use of library resources is free for all students.

8.2. The use of our internet connection is also free for our students. The school provides a free wifi area that can be used by our students.

9. How to make a reservation:

9.1. Through our website: https://hispania-valencia.com/elige-tu-curso/

9.2. By email: Please contact us at info@hispania-valencia.com

9.3. At school:

Hispania, escuela de español

Calle Cavanilles 6, Valencia 46010, Spain

Bank details for bank transfers:

–Bank: SANTANDER

– Bank address: Calle Cavanilles 22, Valencia 46010, Spain

– Beneficiary: Hispania, education and communication SLU CIF: B98318264

– Account number: IBAN: ES53 0049 0621 1525 1057 3243 SWIFT or BIC: BSCHESMMXXX

– Please remember to always mention: 

• Amount
• Full name of the student and/or pre-invoice number

The following information is in compliance with the terms established in Law 34/2002, of July 11, on information society services and electronic commerce.

In compliance with the terms established in Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), the recipient of the service and the competent bodies are clearly and precisely informed about the following aspects of the service provider:

NAME / COMMERCIAL NAME	HISPANIA EDUCATION AND COMMUNICATION, SLU
CIF / NIF	B98318264
ACTIVITY / CORPORATE PURPOSE	LANGUAGE TEACHING
REGISTERED OFFICE / PROFESSIONAL	C/BERNAT Y BALDOVÍ, 3 46010 – VALENCIA (Valencia/València)
PHONE	963510505
FAX	963511651
EMAIL ADDRESS	info@hispania-valencia.com
WEBSITE	hispania-valencia.com
COMMERCIAL REGISTER / PUBLIC REGISTER	Valencia Mercantile Registry Volume: 9274, Book: 6557, Folio 84, Section 8, Page: V141968 Registration or annotation: 1

The following information complies with the terms established in the Organic Law on Protection of Personal Data.

PRINCIPLE OF INFORMATION

In compliance with the terms established in Article 5 of Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), the school informs precisely and unequivocally that the information provided by the recipient of the service in the online forms located in our website as well as any other means of data collection of the school, including those created during the recipient's relationship with our entity, will be processed in the files of HISPANIA EDUCACION Y COMUNICACION, SLU These files are properly notified to the General Registry of the Spanish Data Protection Agency in order to ensure the maintenance and compliance of the relationship created between the recipient of the service and our entity as well as the provision of related services. Additionally, in compliance with LOPD and Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), the school informs that your data may be used for commercial and community communications linked to our entity. These communications may take place by telephone, post mail, fax, email and any other equivalent means of electronic communication. In addition, the recipient's data may be transferred when the situation requires it for the development, fulfillment and control of the relationship between him and our entity. It can also be transferred in those cases that are authorized under a legal instrument with the status of a law and, in particular, in the following cases: a) Processing or transferring data in order to fulfill the legitimate interest of the data controller or the assignee covered by this regulation; b) Processing or transferring data required by the data controller to fulfill an obligation noted out in this regulation.

PRINCIPLE OF CONSENT

The consent for processing your data with the purposes described in the previous section will be accepted by clicking in the corresponding box available on our website for that purpose.

MANDATORY NATURE OF THE REQUESTED INFORMATION

The fulfillment of all the fields included in the forms available on our website for that purpose is mandatory (otherwise, the mandatory fields will be marked with an asterisk). Not completing all the information required will make the maintenance and fulfillment of the relationship between the recipient of the service and our entity impossible, due to the fact that they are required for providing related services.

PRINCIPLE OF DATA QUALITY

The recipient of the service will be the sole responsible for the veracity and accuracy of the information provided. HISPANIA EDUCACION Y COMUNICACION, SLU acts in good faith as a mere service provider of the service. Had the recipient of the service provided false data or third party data without previous agreement, the recipient of the service will be liable to HISPANIA EDUCACION Y COMUNICACION, SLU, those affected and interested, the Spanish Agency of Data Protection and, if applicable, the regional authorities of data protection for the liability related to that circumstance. HISPANIA EDUCACION Y COMUNICACION, SLU does not collect data of recipients under the age of 14 in its website. Had a person under the age of 14 completed the forms available for that purpose on our website or any other means of data collection, these data will be immediately deleted as soon as the school is aware of this circumstance. Aiming to fulfill the terms established in Article 4.3 of LOPD, the recipient of the service commits to communicate to HISPANIA EDUCACION Y COMUNICACION, SLU any change in their data so that it is always accurate and updated.

TRACKING TOOLS

Our entity may use tracking tools and collect the IP address of the recipient of the service while browsing our website in order to improve and guarantee the delivery of services and its technical performance. The acceptance for processing your data with the purposes described in this section will be accepted by clicking on the corresponding box appearing for that purpose on our website.

PRINCIPLE OF DATA SECURITY

HISPANIA EDUCACION Y COMUNICACION, SLU will fulfill its secrecy obligation over the personal data stored in its files. In addition, our institution will keep these data by adopting all the technical and organizational measures needed to guarantee their security and avoid their alteration, loss and unauthorized access or processing. These measures will be adopted taking into account the state of technology, the nature of the stored data and the risks to which they are exposed, whether caused by human intervention or the physical or natural environment, as of Title VIII of Royal Decree 1720/2007 , of December 21, in which the regulation for Organic Law 15/1999, of December 13, on the Protection of Personal Data was approved.

RIGHTS

In compliance with the terms established in LOPD and the Royal Decree 1720/2007, of December 21, which approved this regulation, the recipient of the service can exercise at any moment his right to access, rectify, cancel and disagree with the file controller and the processing of his data, by attaching a photocopy of his identity card.

CONTROLLER OF THE FILE OR DATA PROCESSING

The person responsible for the file or the processing of data is HISPANIA EDUCACION Y COMUNICACION, SLU, being his address for notification purposes C/ BERNAT Y BALDOVI, 11, 46010 – VALENCIA (Valencia).

IMAGE RIGHTS

The student clearly and unambiguously accepts the publication of his image in promotional leaflets and in our website in order to advertise the courses of our school. This will take place within the framework of his relationship with HISPANIA EDUCACION Y COMUNICACION, SLU and in compliance with the terms established in Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD). The publication of his image of him will be understood as data of personal nature. In addition, in compliance with LOPD and the Royal Decree 1720/2007, of December 21, which approved this Regulation, the customer can exercise at any time their right to access, rectify, cancel and disagree. He will be able to exercise these rights by contacting HISPANIA EDUCACION Y COMUNICACION, SLU, whose address is at C / BERNAT Y BALDOVI, 11, CP 46010, VALENCIA, and attaching a copy of his Identity Card.