CONDITIONS OF THE CONTRACT WITH HISPANIA, ESCUELA DE ESPAÑOL 2023-2024

Please read the following rules carefully and do not hesitate to ask us any question. We will be delighted to help you. 

Conditions

1. The only formal requirement for enrolment in the courses is to be over 18 years of age. Minors will require authorisation from their parents or guardian to take the course, since our company is not responsible for them once they leave the school facilities. Minors traveling in a group will need to be accompanied by a supervisor.
2. The minimum and maximum duration of each course, starting dates and academic entry requirements will depend on each type of course. Students can find out about this information on our official website or in the course information documents provided by the school.
3. The student's level will always be evaluated with a written test prior to the start of the course. In the event of disagreement with the result obtained, the student will always be able to present their point of view and may have a written and oral reevaluation to determine their language level.
4. The General Spanish Course will have a certain duration in specific hours, which each student will book in the form of an hour voucher upon enrolment in school. The student will be able to make use of the school's resources as long as they have hours in their voucher and the voucher is active, for example, as long as the student does not stop their classes. Hour vouchers do not have a time limit for completion, that means, students can attend all the hours contracted without attesting to the time period in which they will complete them. The only exception will be students with a study visa, who must, within the period of time defined by their study visa, attend at least 80% of the classes. At the end of the time period of their visa, they can only recover a maximum of 20% of the contracted classes. In face-to-face General Spanish Course classes will be given in small groups with a maximum of 10 face-to-face students. It should be noted that these classes can be offered in a hybrid or mixed format, that is, with students that study from a distance together with the face-to-face students, so the total number of students can be greater than ten in class.
5. The Special Coursesreferring to all courses that do not only offer General Spanish (for example, Preparation Courses for the DELE, Courses for University Access and Higher Education, Marketing Course, Spanish and Culture Course, University Follow-up Course and Training Courses of Professors), are booked for specific time periods, unlike the General Spanish Course. Therefore, Hispania does not allow the recovery of classes that have not been attended. The content of these courses can combine General Spanish with other subjects, or only subjects other than Spanish. In face-to-face Special Courses classes will not be taught in small groups, and can also be offered in a hybrid or mixed format.
6. The number of home study hours is approximate to the number of weekly course hours. However, school does not enforce homework. Only in the event that the student wishes, will they be assigned complementary home study work.
7. The groups of the General Spanish Courses will always be made up according to the level of the students, there is no age, sex or nationality restriction. However, as far as possible, an attempt will always be made to compose multicultural groups, with the minimum possible number of speakers of the same language and of similar ages.
8. In our General Spanish Course each class will last 2 hours (110 minutos). In our Special Courses the duration of each class can be 2 hours (110 minutes), or 1 hour (55 minutes), depending on the type of course.
9. The practical classes, in the courses that include them, will always be supervised by a teacher and previously arranged. They will always be taught to volunteering students who will attend the class for free.
10. The school has 30 classrooms for the teaching of classes, distributed between the main building and the annexed classrooms. In addition, classes are scheduled from time to time outside said classrooms, either on the terraces or in the city. These "experimental classes" will always be notified in advance, so that students can choose to attend or not attend them voluntarily, being able to take normal classes if they prefer. These "experimental classes" do not have an added cost, so they do not include special medical insurance, although students can request the hiring of the same if they wish. Therefore, our company is exempt from any responsibility for any eventuality that may occur during the course of such activities outside the school grounds.
11. To move up the level, all the students may be required to take a written and oral exam to verify their level of language. This exam may be requested by students at any time they deem convenient. Taking and marking these exams will be the responsibility of the Academic Coordination.
12. At the end of the course, the studentsianyou can receive a Course Completion Certificate, in which the final level acquired by the student will be indicated, together with a detailed report of the communicative objectives of the level acquired and the total number of hours studied. To receive this certificate, I study themianThey must have attended at least 80% of the classes. I study themianStudents of blended courses must achieve a minimum of 80% attendance in both the face-to-face and the non-face-to-face part to obtain the Certificate of Achievement. The percentage of remaining classes can be enjoyed in the future as General Spanish classes. In the case that the student would like to use their remaining hours on the General Spanish Course to take a different course, the student must pay the economic difference between the course would like to take, exchanging the hours between the courses. Students in Observer Mode will receive a certificate of attendance with the total number of hours of their course indicating that this type of course does not allow the active participation of the student in the class and, therefore, there is no evaluation of it. For this reason, in these cases only the total hours of the course will be indicated, without mentioning the level of the classes, since it is the student who can choose this freely. Thus, students in Observer Mode that would like to obtain a Course Achievement Certificate must take the corresponding number of hours at each level and prove it by passing an exam.
13. A "Letter of Acceptance" for the course will be only issued at the school enrollment or by renewing a course. In the case that a student has not completed the number of necessary class hours for a previous course, if they decide to enroll in a new course, the "Letter of Acceptance" will only reflect the number of hours that make up the new course. The school reserves the right to offer these students the possibility of recovering the pending classes of the first course during the completion of a second course.
14. Bank holidays and holidays, in which the school will be closed, will be published on our website and official school documents. Classes corresponding to holidays can be made up.

Enrollment and reservation of courses

1. To confirm the reservation, the studentsianIndividual applicants need to pay the full payment of the program or a first payment of 150 euros. In case of paying only 150 euros, they should complete the payment on the first day at the school in cash or by credit card. I studied themianThose who book a course and accommodation program must pay the full amount of the course or a first payment of €150, plus the full amount of accommodation at the time of registration. in case of studyianThose who require a visa will have to pay the full price of the course so that the school can issue the letter of acceptance in the course. Groups must formalize a first payment of 50% of the total cost of their program and complete a second payment with the other 50% of the total at least 15 days before the group's arrival in Valencia.
2. In the case that the student would like to obtain a certificate of enrolment at the school to obtain a scholarship, or a letter of acceptance to obtain some type of visa, the full cost of the course must be paid in order to obtain said document. In these cases, the refund of the amount of the course will not be possible, so the usual cancellation policy would not apply. In case of visa denial, please read point 4 of this section.
3. In case of course cancellation by the student who does not need a visa, the school will return the following amounts depending on the time until the start of the course:

- Cancellation at least 1 week before the start of classes: refund of the total paid.

- Cancellation less than a week before the start of classes: refund of the price of the course (if previously paid), no refund of the cost of the course reservation (150 euros). 

- Once the course has started, the total or partial refund of the amount paid will not be possible.

4. Those who require a visa, after issuing the Letter of Acceptance from our school, can only cancel the course under the following conditions:  

- If the visa has been denied: the student must present the school the official letter issued by the Embassy or Consulate of Spain with the denial of the visa or withdrawal. In case of refusal, our school may require the student to appeal to the Embassy or Consulate if it deems it appropriate, which can help to prepare the student if they request it. If this appeal is also denied, or if our school does not believe the appeal is appropriate, the student will receive a refund of the price paid for the course and accommodation, except for the management fee, which will be the following:

• Sending an acceptance letter for a long-term course (13 or more weeks), via email and / or postal mail, for a study visa: to the student a fee of 300 euros will be deducted from the total paid.
• Sending of acceptance letter for short course (12 or less weeks), via email and / or post, for other visas: to a studen fee of 200 euros will be deducted from the total paid.
• In addition, the student will be charged the costs of postal shipments by shipping companies, as well as bank fees when making the transfer.

The student could get receive the corresponding number of hours of classes for the amount of the applied management fee, in case you can travel with another type of visa.

In case of denial, the maximum period of time to request a refund of the amount paid for a course, due to a denial of a visa, will be one year from the date of issuance of the confirmation of enrollment of the student.iantea. Therefore, no amount will be refunded if the refund is requested after the scheduled date for the completion of the course, which is stated in the acceptance letter. For this reason, the studyianYou will be obliged to request from our school a document attached to your acceptance letter to postpone the start date of your course if you are waiting to receive a response from the authorities for the approval of your study visa. If the studyianYou have not requested the document attached to your acceptance letter to postpone the start date of your course, the date indicated in the acceptance letter will be understood as the start date of your course, so the amount corresponding to all classes passed at the time of the refund request.

Each studyianthose who request a change of their visa to stay for studies or renewal of their NIE in the city of Valencia They will be obliged to start their classes on the date scheduled for the start of their course indicated in their acceptance letter, since in case of refusal, no amount of the course will be refunded, so the studyianYou could only change the total hours of your course for hours online if you cannot reside in Valencia.

If the visa has been granted: It will not be possible to cancel the course, so no amount will be refunded either for the course or for the accommodation. By having the obligation as a student to not attend the course, our school will inform the relevant authorities of the case.

5. Our school will not be responsible for any additional charges that the agencies that collaborate with us request from the students, so any percentage of return will be made based on the official prices of our services, published on our official website, not considering any other payment outside our school.
6. In case of interruption of the course once it has begun, the school will never be able to return any amount for the remaining classes. However, the student will receive a voucher indicating the total number of hours remaining that the student can perform when they prefer.
7. At no time can the student transfer or sell their class hours. In case a student uses the identity of another to attend your classes, our school will report it to the authorities.
8. The start of the course may be postponed as long as the student requires it without any additional cost.
9. These cancellation conditions described above will apply in general conditions. Due to unforseen circumstances they could be modified.

Operation of the General Spanish course and class reservation system:

1. Each student, when enrolling in the school for a General Spanish Course, will acquire a balance of class hours that will make up their course (acquired in the form of the type of course and number of weeks of the course). Example: Intensive course (10 hours / week) / 4 weeks = balance 40 hours. 
2. Each student can manage their attendance weekly, so that you can vary the number of classes you attend each week, with the only restrictions of your level, schedules offered for that level and a maximum number of 10 people per class. 
3. The bonus of hours will not have a limited duration in time. In the case of students with a study visa, the course time is limited to the time of the study visa. In the event of renewal, that is, a new course is purchased, a maximum of 20% of the hours of the first course may be recovered. These hours could be recovered only as a General Spanish Course (or they could be exchanged for a larger course by paying the corresponding price), and would never be taken into account in the new Acceptance Letter for the course.  
4. The price / hour of class will vary in some courses depending on the total hours of the voucher. The vouchers cannot be accumulated to obtain a better hourly price. By completing all the hours of a bonus, the student could extend their course enjoying the price / hour of their previous voucher. To get a better price / hour they should buy a higher hour bonus.
5. The hours contracted for a type of course can only be changed to a different type of course by paying the difference in cost / class hour of the course to which you want to convert. If the course is for a lower amount, it would be exchanged for a greater number of hours.
6. Those who contract a Long-Term Spanish Course or Access to a University Master's Degree will be able to take the DELE course to which they have free access during the academic year in which they enroll in the course. After this period, they could take their remaining hours as a General Spanish Course.
7. Each voucher will be personal and non-transferable, so it cannot be shared by several students. 
8. Courses other than General Spanish (DELE Preparation, Teacher Training, Exam Preparation for University Access ...) will have a predetermined duration, so they will not be governed by the hourly bonus system. Thus, enrollment will be made for the duration of each of these courses, so that the classes that are not attended will not be able to be recovered.
9. To reserve and cancel classes on a weekly basis, the studentianYou will use the software that our school has for this purpose. From the beginning of the course, I have studied themianOnline tutorials on the use of the software will be available to you on your student site. This software offers maximum flexibility to students, since they can manage their balance of hours as they prefer, allowing to recover all canceled classes. The minimum period of time to make a reservation or cancellation of class will be 2 days at the beginning of said class, that is, you can never reserve or cancel a class for the next day. If a class reservation has not been made, the student will have to ask at reception if there is free space in the class before entering the classroom, since the maximum allowed per classroom is 10 people. If a studyianYou attend class without having reserved a place in advance runs the risk of repeating the contents of the class.
10. Students are requested to attend classes on time to avoid disrupting classmates. If a student arrives more than 15 minutes late, the school may have given the seat to another student who, without a previous reservation, has requested to attend the class, so the student may not be able to attend if there are no seats available. 
11. Please treat classmates with respect and courtesy.
12. Eating is not allowed in the classrooms. 
13. The total or partial recording of both audio and video in the school facilities and in the accommodation that it provides to students is totally prohibited.ianwithout the express consent of the center's management, as well as the school staff and all studentsiantees that appear in the images. Said consent will always be expressed in writing, medianyou the documents provided by the center for this purpose. In the same way, no class material can be reproduced.
14. In case a student does not follow the disciplinary rules, the school may ask him to leave the course. In this case the money would not be returned. 
15. It is not allowed to cancel or reserve classes for the next day. For more information, please read the SOFTWARE USE RULES detailed on your student site, within it. 

OPERATION OF THE COURSE AND THE GENERAL SPANISH CLASS RESERVATION SYSTEM

PAU Preparation Course

1. Each studyianWhen you enroll in the school for a PAU Preparation Course, you will select the number of subjects you wish to study. The PCE system requires the evaluation of 4 subjects and the EBAU system of 6 subjects. For this reason, the most common is to select 4 or 6 subjects depending on the evaluation system you want to take (PAU or EBAU).
2. If the studyianYou wish, you can change the hours of preparation of 1 subject (usually the hours directed to the preparation of a foreign language - English or French -) for 200 hours of Spanish. The course schedule and the different class times will be provided by the school before the start of the course. Said schedule and schedules could be modified during the course if the situation requires it.
3. The basic package of the PAU Preparation Course for PCE system includes:

• Preparation of 4 subjects or 3 subjects + 200 hours of Spanish
• Educational Consulting Service
• Adaptation Course to Higher Education in Spain

I study themianThey will be able to select whether they wish to attend the PAU subject preparation classes in person or online. In the same way, I study themianThey will be able to select whether they wish to attend the meetings related to the Educational Consulting Service in person or online. The classes of the Adaptation Course to Higher Education in Spain will be held online for all students. Only in the event that a student has difficulties to follow them online, the school could also allow face-to-face assistance in these classes.

4. The basic package of the PAU Preparation Course for the EBAU system includes, in addition to the services indicated in the previous point, the preparation for 2 more subjects: History of Spain and Spanish Language and Literature. The classes of these 2 subjects will always be taught online.
5. It is recommended to all studentsiante start the course in October. Those students whose level of Spanish is insufficient to be able to follow these classes at the beginning of the course, will be able to change all their classes for General Spanish classes and start the classes of the PAU Preparation Course (preparation of the subjects) from January.
6. In case a studyianIf you have a delay in your arrival in Valencia, you must start your classes online and continue them in person upon arrival in Valencia. In these cases, to studyianstudents that require a study visa, it is recommended that studentsianThe request to our school of an Annex to the Letter of Acceptance in which the new dates of the course in Valencia for the student will be reflected, in order to facilitate the bureaucratic process. In the event that the delay suffered by the studentianIt prevents you from completing a face-to-face course in Valencia for a minimum of 30 weeks, taking into account the dates scheduled for the course, our school will offer the student the weeks of General Spanish Course necessary to ensure a 30-week course in Valencia free of charge , which will give the student the possibility of obtaining a NIE, which he can renew in the future from Spain when continuing his training in Spain.
7. Students are requestedianYou want to attend classes on time to avoid interrupting your classmates. If you arrive more than 15 minutes late, the teacher could deny you participation in that class.
8. For online classes, for security reasons for all, students must access the class correctly identified with their student numberianyou and full name and surname. The camera should always be on and the microphone should always be on when the teacher deems it appropriate. Failure to comply with these guidelines may be grounds for expulsion from the class.
9. Please treat classmates with respect and courtesy.
10. Eating is not allowed in the classrooms.
11. In case a student does not follow the disciplinary rules, the school may ask him to leave the course. In this case the money would not be returned.
12. The change of individual schedules of each student will not be allowed. Any change in attendance at the different subjects or type of course must be consulted in advance with those responsible for the school.
13.  At the end of the course it will be delivered to all studentsianYou have a certificate of attendance to the course. To receive a certificate of achievement, it will be mandatory to attend more than 80% of the classes contracted in the course. Said achievement certificate will be issued at the end of the course or, at most, 2 weeks before the end of the course. 

Spanish course for access to Master or Higher Degree

1. Each studyianyou, when you enroll in the school of a Spanish Course for Access to Master's Degree or Higher Degree Acquire a service package that includes:

• General Spanish Course (from October to the end of June).
• DELE Preparation Course (it would replace the General Spanish classes at the beginning of this preparation in the month of March and until the month of May, for studentsianwho decide to do so voluntarily). Official registration is not included in the DELE exam.
• Educational Consulting Service.
• Course of Adaptation to Higher Education in Spain (month of julio-online format).

I study themianThey will be able to select whether they want to temporarily attend General Spanish classes in person or online. In the same way, I study themianThey will be able to select whether they wish to attend the meetings related to the Educational Consulting Service in person or online. The classes of the Adaptation Course to Higher Education in Spain will be held online for all students. Only in the event that a student has difficulties to follow them online, the school could also allow face-to-face assistance in these classes.

2. It is recommended to all studentsiante start the course in October. If they have not been able to reach Valencia, it is recommended that they start the classes online until they can attend in person. In this way, a homogeneous progression will be achieved for all students in the course.
3. In case a studyianIf you have a delay in your arrival in Valencia, you must start your classes online and continue them in person upon arrival in Valencia. In these cases, to studyiantees that require a study visa, it is recommended to studentsianThe request to our school of an Annex to the Letter of Acceptance in which the new dates of the course in Valencia for the student will be reflected, in order to facilitate the bureaucratic process. In the event that the delay suffered by the studentianIt prevents you from completing a face-to-face course in Valencia for a minimum of 30 weeks, taking into account the dates scheduled for the course, our school will offer the student the weeks of General Spanish Course necessary to ensure a 30-week course in Valencia free of charge , which will give the student the possibility of obtaining a NIE, which he can renew in the future from Spain when continuing his training in Spain.
4. Students are requestedianYou want to attend classes on time to avoid interrupting your classmates. If you arrive more than 15 minutes late, the teacher could deny you participation in that class.
5. For online classes, for security reasons for all, students must access the class correctly identified with their student numberianyou and full name and surname. The camera should always be on and the microphone should always be on when the teacher deems it appropriate. Failure to comply with these guidelines may be grounds for expulsion from the class.
6. Please treat classmates with respect and courtesy.
7. Eating is not allowed in the classrooms. 
8. In case a student does not follow the disciplinary rules, the school may ask him to leave the course. In this case the money would not be returned. 
9. The change of individual schedules of each student will not be allowed. Any change to a different level of the classes of the course must be consulted in advance with those responsible for the school.
10. At the end of the course it will be delivered to all studentsianYou have a certificate of attendance to the course. To receive a certificate of achievement, it will be mandatory to attend more than 80% of the classes contracted in the course. Said achievement certificate will be issued at the end of the course or, at most, 2 weeks before the end of the course.

Accommodation

1. Our school only participates as a mediator between students and property owners or accommodation companies to facilitate accommodation for students from Hispania, escuela de español. The school only participates as the depository of the payment made by the students and subsequently paid to the owners of the flats or accommodation companies. Therefore, any disagreement on the part of the student with the accommodation or in the event of taking any legal measure, should be addressed directly to the owner or company that provided the service and from which our school is completely dissociated. However, in the mediation service that our school provides, we are committed to helping students to find a new accommodation without any economic surcharge.
2. Students will be asked to sign the documentation related to their accommodation, in accordance with what is requested by the accommodation companies.
3. To calculate the price of accommodation, the weeks are always counted from Saturday to Saturday. However, the student can enter the day they want. If they want to leave the accommodation after Saturday, they will have to add an extra night for each day.
4. In case of hiring an accommodation that is linked to a letter of acceptance for visa application, it can never be totally or partially canceled, so the studyianYou will not be able to request financial compensation for it. In case of denial of the study visa, the accommodation amount would be returned, except if the studentianYou decided to block the dates of your accommodation to ensure availability, in which case no refund would be made.
5. If the accommodation period does not appear in the acceptance letter, in case of partial cancellation of the accommodation, a fee of 150 euros would be applied and the remaining amount would be returned. If the amount of the period to be canceled is less than 150 euros, the rate would correspond to the total of said period, so no amount would be returned.
6. Minors who have contracted accommodation and guardianship service with the school will have a designated legal guardian assigned through our school. If the minor wishes to change accommodation after the end of the period of stay that appears in the Letter of Acceptance, it will be mandatory to present a parental authorization document. In addition, you must pay the fee in our school corresponding to the notarial process of change of guardian (€ 100), as well as the data of your new legal guardian and new accommodation address, together with a rental contract for the property. All this documentation will be required for the notarial process of change of legal guardian.
7. By hiring accommodation through our school, studentsiantes can choose one of the following options:
   1. Block accommodation for the chosen dates:

In this case, the accommodation would be reserved from the moment of hiring. In case of impossibility for the arrival on the scheduled date, the studentianYou must inform our school at least 2 weeks in advance of the expected arrival date. Our school will not be able to promise the type of accommodation desired for the new dates, in which case our school would offer an alternative, which could have a different price than the initial reservation. Said difference in price would be charged to the student.ianyou, which would assume the cost of the accommodation served either by paying the difference or by reducing the length of stay.

In case the studyianinform the school of your delay with less than 2 weeks to the expected arrival date, or within the period selected for accommodation, it would be charged to the studentianThe amount of the 1st week (minimum € 150) or the amount corresponding to the period elapsed since the expected start date.

1. Leave the accommodation period open (do not block accommodation upon hiring):

In this case, the accommodation would not be reserved at the time of hiring. Therefore, the studyianYou must confirm with our school the availability of the desired type of accommodation in advance of your arrival in Valencia. Given the limited availability of accommodation at certain times of the year, the student may have to delay their arrival for several weeks to obtain the preferred accommodation.

However, the advantage of this option is that it allows the studentianYou will adapt your accommodation to your safe arrival dates, so there would be no penalty for change of date, as with the previous option. If the studyianwishes you dates for your accommodation in which there is no availability for the desired type of accommodation, our school would offer an alternative, which could have a different price than the initial reservation. Said difference in price would be charged to the student.ianyou, which would assume the cost of the accommodation served either by paying the difference or by reducing the length of stay.

8. The accommodations are for the exclusive use of the students who hire them. In case of temporarily leaving the room, or before any visit, it will be necessary to notify the school and pay the amount corresponding to the guest's stay. Minors may not stay in shared flats, unless they do so together with their teachers / monitors and under their legal responsibility.  
9. The accommodation key will be collected according to the contracted arrival service.
10. The room will always be available from 14:00 p.m. The student could arrive at the accommodation and wait in the common areas until the room is available.  
11. Those arriving after 20:00 hours must request the DeLuxe arrival service. Otherwise, that day you will not be able to provide the key to the accommodation. If this day you prefer to spend the night in a hotel, if you wish, our school can help you make the reservation.
12. It will be necessary to pay a deposit of 200 euros when collecting the key to the accommodation. In case of any damage, the cost of the repair would be deducted from this amount. This deposit will be returned at the end of the stay and return the key, showing the receipt of payment.  
13. On the day of departure from the accommodation, the room must be clean and tidy, and available from 10:00 a.m., the student being able toianYou will reside in the common areas of the apartment during that day until the required time. The room must be closed and the key deposited in the agreed place on the floor.
14. In certain cases, due to availability, we can offer a superior room, usually reserved for those who request a private bathroom and / or air conditioning, or share a room with a partner. In case of this circumstance, this room would not have any additional cost, so the student could enjoy this service for the price of your standard room reservation. However, if there is a new reservation that requires this room (when requesting "DeLuxe extras" or because it is a room with the possibility of being used by two students), our school reserves the right to request the student to change their room, for which we would offer free help in the movement.
15. During the stay in the accommodation, it is mandatory to comply with the coexistence regulations that will be sent to all students housed in flats. Failure to comply with said regulations may lead to expulsion of the student from the accommodation.
16. Our school can only guarantee the accommodation reserved by the student, that is, the accommodation for the period of time that has been paid. In case a student wants to make an extension of the accommodation they would have to check the availability with the school. Therefore, the only way to guarantee accommodation for the entire stay is by making full payment for the entire stay.

In case of long-term-students, in order to make the payment of accommodation more flexible, our school can accept the monthly payment of accommodation as long as the student will pay the first three months before the start of the accommodation (for the reservation of the same). Thus, after the first monthly payment, the student would pay the next monthly payment (fourth monthly payment) and so on respectively until the payment is completed. However, at specific times and due to a demand in the accommodation, our school may request the payment of a longer period of time or even the full payment of the accommodation in order to guarantee the accommodation requested by the student.

Day of arrival

1. To all the studiesianThey will be informed by email of the schedule of the first class. I study themianThose who start their course on Monday, it is recommended that they come to the school on the first day (Monday) at 08:15 am for the welcome tour. 
2. Students with accommodation contracted through our school, depending on the type of arrival contracted, should proceed as follows to collect the key to the accommodation. Arrival types:

• Check-in Standard: key collection at the school on the day of arrival from Monday to Friday from 09:00 to 20:00 and weekends from 18:00 to 20:00.
• Check-in Smart: key collection at the airport on weekends from 09:00 to 14:00.
• Check-in DeLuxe: Pick up with a vehicle at the airport or at the meeting point agreed with the person in charge of the transfer at the agreed time. Available from Monday to Sunday at any time.

3. Students must inform the school of the date, time and details of the trip in advance. 
4. Students must inform the school of any delay in your arrival time. The maximum waiting time of the arrivals service Smart and DeLuxe is 1 hour from the indicated time of arrival. If the waiting time is after 22:00, the special nightly cost will be applied. 
5. Students arriving after 21:00 p.m. must hire the school's transportation service or wait until 9:00 a.m. the next day to go to their accommodation. 

Health Insurance

1. The school can offer students, if necessary, free medical care from a school's physician. However, the school does not cover any other medical costs that students may require. For that reason, each student must have their own medical insurance. 
2. The school can provide medical insurance to non-EU students, at an additional cost, whenever the student requests it.  
3. The payment corresponding to health insurance will not be refundable.

Other school services: library and use of tablets

1. The use of library materials is free for all students. 
2. To borrow materials from the library, students must leave a deposit of 30 euros, which will be returned at the end of the course. The school will collect from said deposit the material that is returned in poor condition by the students. The price of the loan is:

- Books: 2 euros for 1 week of loan.

- Movies: 2 euros for 3 days of loan.

3. A maximum of one book and one movie may be borrowed per person per week. 
4. The use of the school tablets is free for students.ianyour.
5. The use of the internet connection is also free for students. The school also has a free Wi-Fi zone for the use of students. 

How to enroll:

1. Through the website: https://hispania-valencia.com/elige-tu-curso/
2. By email: please contact info@hispania-valencia.com 
3. At school: 

Hispania, escuela de español

Calle Cavanilles 6, Valencia 46010, Spain

4. Bank details for payment by transfer:

- Santander Bank

- Bank address: Calle Cavanilles 22, Valencia 46010, Spain

- Beneficiary: Hispania, Educación y Comunicación SLU CIF: B98318264

- Account number: IBAN: ES53 0049 0621 1525 1057 3243 SWIFT or BIC: BSCHESMMXXX  

- Please always indicate 

• Quantity
•  Full name of the student and / or the profactura number.

Information in compliance with the provisions of Law 34/2002, of 11 of julio, services of the information society and electronic commerce.

In compliance with the provisions of article 10 of Law 34/2002, of 11 July, Information Society Services and Electronic Commerce (hereinafter, LSSI-CE), both the recipients of the service and the competent bodies are informed expressly, precisely and unequivocally, of the following aspects related to the Information society service provider:

NAME / COMPANY NAME	HISPANIA EDUCACION Y COMUNICACION, SLU
CIF / NIF	B98318264
ACTIVITY / CORPORATE PURPOSE	LANGUAGE TEACHING
COMPANY / PROFESSIONAL ADDRESS	C / BERNAT Y BALDOVI, 11, 46010 - VALENCIA (Valencia / València)
PHONE	963510505
FAX	963511651
EMAIL ADDRESS	info@hispania-valencia.com
WEB ADDRESS	hispania-valencia.com
REGISTRATION DATA IN THE COMMERCIAL REGISTRY / PUBLIC REGISTRY	Valencia Mercantile Registry Volume: 9274, Book: 6557, Folio 84, Section 8, Page: V141968 Registration or annotation: 1

Information in compliance with the provisions of the organic law for the protection of personal data.

CONSENT PRINCIPLE

The consent for the processing of your data for the purposes described in the previous section will be understood to be given through the marking of the corresponding box provided for this purpose on our website.

MANDATORY CHARACTER OF THE DATA REQUESTED

The completion of each and every one of the fields that appear in the forms provided for this purpose on our website is mandatory (otherwise, mandatory fields will be marked with an asterisk). The refusal to provide your data would lead to the impossibility of maintaining and fulfilling the relationship of the recipient of the service with our entity, since they are necessary for the provision of services derived from it.

DATA QUALITY PRINCIPLE

The recipient of the service will be solely responsible for the veracity and accuracy of the data provided, acting HISPANIA EDUCACION Y COMUNICACION, SLU in good faith as a mere service provider. In the event that the recipient of the service provides false or third-party data without their consent to do so, they will personally respond to HISPANIA EDUCACION Y COMUNICACION, SLU, those affected or interested, the Spanish Data Protection Agency and, where appropriate, regional data protection authorities, of the responsibilities derived from said circumstance. HISPANIA EDUCACION Y COMUNICACION, SLU does not collect data from people under fourteen years of age through its website. In the event that a person under the age of fourteen provides their data through the forms provided for this purpose on our website or in any other collection channel, it will be immediately destroyed at the same time it is be aware of such a circumstance. In order to comply with the provisions of article 4.3 of the LOPD, the recipient of the service undertakes to communicate to HISPANIA EDUCACION Y COMUNICACION, SLU the changes that occur in your data, so that they respond truthfully to your current situation at all times.

NAVIGATION TRACKING TOOLS

Our website may use navigation monitoring tools through it and the IP address of the recipient of the service, in order to improve and guarantee the provision of services and the technical operation of the same. The consent for the processing of your data for the purposes described in this section will be understood to be given through the marking of the corresponding box provided for this purpose on our website.

DATA SECURITY PRINCIPLE

HISPANIA EDUCACION Y COMUNICACION, SLU undertakes to comply with its obligation of secrecy regarding personal data and its duty to keep them and will adopt all necessary technical and organizational measures to guarantee the security of personal data and prevent its alteration, loss, Unauthorized treatment or access, taking into account the state of technology, the nature of the stored data and the risks to which they are exposed, whether they come from human action or the physical or natural environment, developed in Title VIII of Royal Decree 1720 / 2007, of December 21, which approves the Regulations for the development of Organic Law 15/1999, of December 13, on the Protection of Personal Data.

EXERCISE OF RIGHTS

In compliance with the provisions of the LOPD and Royal Decree 1720/2007, of December 21, which approves the Regulations for its development, the recipient of the service can exercise, at any time, their access rights, rectification, cancellation and opposition to the person responsible for the file or treatment, attaching a photocopy of your ID.

RESPONSIBLE FOR THE FILE OR TREATMENT

The person responsible for the file or the treatment is HISPANIA EDUCACION Y COMUNICACION, SLU, with address for notification purposes at C / BERNAT Y BALDOVI, 11, 46010 - VALENCIA (Valencia / València).

IMAGE RIGHTS

Likewise, the studentianyou, within the framework of the relationship with HISPANIA EDUCACION Y COMUNICACION, SLU, in compliance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data (hereinafter, LOPD), expressly and unequivocally consents to the publication of your image, understood as data of a personal nature, in advertising brochures of our school or website, in order to promote the courses of our school. In compliance with the provisions of the LOPD and Royal Decree 1720/2007, of December 21, which approves the Regulations for its development, the client can exercise, at any time, their rights of access, rectification, cancellation and opposition, by contacting: HISPANIA EDUCACION Y COMUNICACION, SLU, with address at C / BERNAT Y BALDOVI, 11, CP 46010, VALENCIA attaching a photocopy of your ID.

CONDITIONS OF CONTRACT WITH HISPANIA, SCHOOL OF SPANISH 2023-2024

Please read the following terms and conditions of contract carefully. If you have any questions, do not hesitate to get in contact with us, as we will be more than happy to help you in any way possible.

General conditions

1. The only formal prerequisite for enrollment in any of our courses is that students must be over 18 years old. Minors will require the permission of their parents or legal guardianians, as our company does not take responsibility over the students once they are outside the school premisession Minors who travel in groups will require the supervision of a monitor.

2. The minimum and maximum duration of every course, start dates and academic pre-requisites for enrollment depend on each type of course. Students can find this information on our official website or in the information leaflets provided by the school.

3. Before the start of the course, the student's level is determined through a written test. If the student disagrees with the result, we are always happy to hear their point of view and re-evaluate their results through written and oral tests in order to determine their language level.

4. General Spanish Courses will have a specific total number of hours, chosen by the student, which every student will acquire in the form of an hour package (hour bonus) at the moment of their enrollment at our school. The student may make use of the school's resources while he or she has a current course, ie an active hour package. The hour package will not be considered active if the student has put his or her course on hold. The hour packages do not have expiration date to use them, which means, the students can use them on the time they require without a time deadline. This way, students can attend the lessons they bought regardless of the time period they need to attend all of them. The only exception to this are students holding a student visa, who are required to attend at least 80% of the classes at the time indicated by their student visa. Once their student visa is expired, they can only make up a maximum of 20% of the classes they booked. In General Spanish Courses, the face to face lessons will be in reduced groups with usually a maximum of 10 students at the school, which would only be exceeded in special circumstances. Mind that these lessons can be done in hybrid format, which means, with students that study online at the same time as students that study at the school, so the total number of students could be higher than ten.

5. Special Courses, meaning, all courses which offer not just General Spanish (Preparation DELE Courses, University Pathway Courses-PAU Preparation, Marketing Course, Spanish and Culture Course, Spanish Course for Master's Degree Access and ELE Teacher Training Course), unlike the General Spanish Courses, are booked for determined periods of time, so it is not permitted to take the lessons that one student has not attended. The content of these courses can combine General Spanish with other subjects or just subjects different from the Spanish language. in the Special Courses The face to face lessons are not in reduced groups and can also be offered in hybrid or mixed format.
6. The number of hours students are suggested to study at home is approximately equal to the number of classes they have per week. However, this is not compulsory and the school will only assign students complementary homework if they wish to complete it.
7. The groups of the General Spanish Course are arranged based on the students' level, with no age, gender or nationality restriction. However, whenever possible, the school will try to create multicultural groups with students of similar ages and the smallest possible number of individuals who speak the same language.
8. General Spanish Courses have a duration of 2 hours (110 minutes teaching time). Special Courses can have a duration of 2 hours (110 minutes teaching time) or 1 hour (55 minutes teaching time) depending on the type of course.
9. Practical lessons, when included in a course, are always previously arranged and supervised by a teacher. Students taking part in the lessons will attend the class for free and volunteer to take part.
10. The school has 30 classrooms where lessons take place; the classes are distributed between the main building and two adjacent classroom buildings. In addition, at times some classes take place outside the classrooms, either on the terraces or in other locations throughout the city. Students will be notified of these experiential classes in advance, and always have the choice of attending them or not, and the possibility of attending regular classes, if they prefer. These experiential classes do not have any additional cost, and therefore do not include any special medical insurance for this matter, although the students may ask to purchase one, should they wish to do so. For this reason, our company cannot be held responsible for any circumstances that may occur during these activities outside of the school facilities.
11. In order to move up to a higher level, the school may ask the students to take a written and oral exam in order to confirm their language level. Students may ask to take this exam whenever they feel they are ready. The school's Academic Coordination Department will be in charge of preparing and marking these exams.

12. At the end of the course, students can receive a Certificate of Achievement, which will state the level reached by the student, along with a detailed report of the acquired linguistic skills and total number of hours attended. In order to receive this certificate, students need to have attended at least 80% of their classes.

    Students of blended courses must have attended a minimum of 80% of their classes in the face-to-face part, as well as in the online part of the classes in order to be able to receive the Certificate of Achievement. The remaining percentage of classes, up to maximum of a 20%, may be taken in the future as General Spanish classes. If the student wishes to attend a different course, he or she will have to pay the price difference between the General Spanish Course and the course he or she wishes to attend, changing an hour for an hour.

    Students who study in the 'Observer' modality will receive a certificate of attendance with the total number of hours of their course, indicating that this course type does not allow the active participation of the student in the class, and therefore there is no evaluation. This is why in this case only the total numbers of hours of the course are mentioned, without specifying the level of the classes, given that the students can freely choose it themselves. Thus, students of the 'Observer' modality who wish to receive a Certificate of Achievement of the course will have to attend the corresponding number of hours for each level, and demonstrate the accomplishment of each level with an exam.

13. The Acceptance Letter for the course will be issued only when the student is enrolling at school or when booking a new course (course renewal). If an overseas student still has class hours left over from a previous course, the new Acceptance letter will only count the number of hours for the new course. The school reserves the right to offer students the possibility to use any left-over hours from the first course during their next course.

14. Bank holidays in Valencia (Spain), during which the school will remain closed, will be announced on the website and in the official documents of the school. Classes taking place during public holidays can be attended at a later date.

Enrollment and course reservation

1. In order to confirm a place on our course, students must either pay the full program fee of their chosen course or make a first down payment of 150 euros. If students chose to make the payment of only 150 euros, they must pay the remaining amount on the first day of their course at the school in either cash or by credit card. Students booking a course and accommodation program must pay the full course fee or a first payment of €150 plus the full accommodation fee at the moment of the enrolment. If a student requires a visa, the full amount of the course fee must be paid so that the school can issue the Acceptance Letter for the course.
   Groups must pay 50% of the program to confirm the booking and complete a second payment with the remaining 50% at least 15 days before the arrival of the group in Valencia.

2. If a student wishes to receive a booking confirmation from the school in order to apply for a scholarship, or an Acceptance Letter to obtain a visa, the full payment of the course is required in order to receive the aforementioned document. In these cases, the refund of the course will not be possible, and the school will not apply the usual cancellation policy. In case of visa denial, please read point 4 of this section.
3. If a course is canceled by a student who does not need a visa, the school will return the following amounts, depending on the time left until the course starts:

• Cancellation with at least 1 week in advance before the course start date: Refund of the total amount paid.
• Cancellation less than a week in advance before the course start date: Refund of the total course price (if already paid in full), except for the down payment (150 euros).
• Once the course has started, no refund (neither partial nor total) will be possible.

4. After the Acceptance Letter has been issued by our school, students who require a student visa may only cancel their course under the following conditions:

– If the visa is denied: the student must submit to the school the official letter from the Spanish Embassy or Consulate with the denial of the visa or renunciation, an official document stating he/she has given up applying for the visa. In case of visa denial, our school may ask the student to submit an appeal to the Embassy or Consulate if the school deems it appropriate. The school will help to prepare the appeal, if requested by the student. If the appeal is also denied, or if our school does not consider the appeal justified, The student will receive the refund for the price paid for the course and the accommodation, discounting the service fee, which will be as follows:

• Acceptance Letter sent for long-term courses (13 weeks or more), by email and/or ordinary mail, for student visa: A fee of 300 euros out of the total amount paid will be deducted to the student.
• Acceptance Letter sent for short-term courses (up to 12 weeks), by email and/or ordinary mail, for other visas: A fee of 200 euros out of the total amount paid will be deducted to the student.
• In addition, the students will pay for the delivery costs by shipping companies, as well as for the bank transfer fees.

In case the student is able to travel with another type of visa, he/she may receive the number of hours that correspond to the amount of the service fee as course credit.

In case the visa is denied, the deadline to ask for a refund is one year from the day the booking confirmation was issued. However, there will be no refund if it is requested later than the scheduled end of the course, which can be found in the Acceptance Letter. For this reason, the student must request an appendix to their Acceptance Letter in order to postpone the start date of their course, if they are still waiting for the reply of the authorities regarding their pending visa status. If the student has not requested the appendix to their Acceptance Letter in order to postpone the beginning of their course, the reference start date will be the one in the acceptance letter. Therefore, there will be no refund for the classes already passed at the moment when the request for the refund is made.

All students who applied for a student visa in Valencia must start their classes on the official date of their course written in their acceptance letter. In case of denial, no refund will be made. However, the student will be able to change the total number of on-site lessons to online lessons in case of not being able to stay in Valencia.

If the visa is approved: The course may not be cancelled, and no amount may be returned for either the course or the accommodation. As students have the obligation to attend the course, in the case that they do not attend, the school will inform the relevant authorities.

5. Our school cannot be held accountable for any additional payments made by students to agencies that collaborate with us. Therefore, any percentage of a payment that is refunded to the student will be calculated using our standard prices (published on our official website), not taking into consideration any additional payment external to our school.
6. If a course is interrupted or stopped by the student once it has already begun, the school will not be able to refund any amount for the remaining classes. However, the student will receive a voucher that includes the number of hours he or she has left, which will be redeemable whenever the student wishes to resume the classes.
7. Under no circumstances may the students trade or sell their remaining classes. In case a student assists lessons using the identity of another student, our school will inform the authorities.
8. The course start date may be postponed at any time if the student requires it, without any additional cost.

9. These conditions of cancellation described above will apply in general conditions. Due to force majeure they may be modified

Functioning of the course and the reservation system for General Spanish classes:

1. Once enrolled in a General Spanish Course of the school, students will be allocated hourly credits with which they are able to book their classes. The number of hourly credits the students have corresponds with the total number of hours they have booked (in form of type of course and numbers of week). Example: Intensive Course (10 hours per week) for a total of 4 weeks would equal 40 hours of credit.
2. Every student will be able to personally manage their class attendance and schedule weekly, and therefore vary the number of hours of class they attend per week. The only restrictions when making changes to their schedule are the students' level, the amount of classes scheduled for their level on a daily basis and the maximum quota of 10 students per class.
3. The students' hour packages do not have a limited time duration, except for students who have a student visa, who will be limited to the time specified in their visas. In case of renewal, by which we mean the purchase of a new course, a maximum of 20% of the hours from the previous course may be recovered. Students may make up for said hours only as General Spanish Course classes (or they could be changed to a different course by paying the corresponding price difference), and they will not be counted in the new Acceptance Letter from the school.
4. The price per hour will vary in some courses depending on the total number of hours in the hour package. These cannot be added up to get a better price per hour. Once the hours of the package have been used, the student can extend the course by paying the same price per hour as in the previous package. In order to get a better price per hour the student has to buy a bigger hour package at one time.
5. The hours purchased as part of a specific type of course may only be converted to hours of a different course by paying the difference in the price per hour for the new classes. If the course the student wants to change to is cheaper per hour than the current one, the student will receive a higher number of classes.
6. Students who have purchased a long-term Spanish Course or a Spanish Course to Access a Master's Degree may also attend the DELE Preparation Course, to which they will have access throughout the academic year that they have enrolled in. Once this period is over, they may use their remaining hours as General Spanish Course classes.
7. Every hour package is personal and non-transferable, and therefore cannot be shared among multiple students.
8. The courses that are different from the General Spanish Courses (DELE Preparation, ELE Teacher Training, Exam Preparation for University Access…) have a specific duration and are therefore not managed by the hour package system. The booking is made for the duration of time of each one of these courses, and it is therefore not possible to make up for classes a student was not able to attend.
9. In order to book or cancel classes on a weekly basis, the student will use the software provided by our school for this purpose. From the beginning of the course, students will have at their disposal online tutorials on how to operate our software. The software offers students maximum flexibility, meaning that they may manage their hour credit how they prefer, and that they can make up for all their canceled classes. The minimum period of time required to make a reservation or cancellation is 2 days before the class starts, which means that classes may not be booked or canceled the day before. If the student has not booked the class, they will have to ask permission at the reception before entering the classroom, as the maximum number of students permitted per lesson is 10 people. If a student attends a class without having made a prior reservation, there is a chance that the lesson might contain material that the student has already studied.

10. We ask the students to arrive to class on time, as not to interrupt their classmates. If the student arrives over 15 minutes late, the school may have given away their place in class to another student who, without having previously booked the class, asked to attend said class. If the maximum of 10 students is reached, the student who arrived over 15 minutes late will not be allowed to enter the class.
11. We ask our students to treat their classmates with respect and proper manners.
12. Eating inside the classrooms is not permitted.
13. Total or partial audio or video recording in the school and in the accommodation provided by the school is strictly prohibited without the express consent of the school management, as well as of the school staff and all students appearing in the images. Such consent shall always be expressed in writing, using the documents provided by the school for this purpose. Likewise, no classroom material may be reproduced.
14. In case a student does not follow the disciplinary rules, the school reserves the right to ask the student to abandon the course. In this case, no refund will be given.
15. Canceling or booking classes for the following day is not allowed. For more information, please refer to the detailed SOFTWARE USE POLICY on our website.

SPECIFIC CONDITIONS FOR ACCESS COURSES TO HIGH EDUCATION IN SPAIN

PAU Preparation Course

1. Each student, when enrolling in a PAU Preparation Course at the school, will select the number of subjects he/she wishes to study. The PCE system requires the evaluation of 4 subjects and the EBAU system of 6 subjects. Therefore, the most common is to select 4 or 6 subjects depending on the evaluation system you wish to study (PAU or EBAU).
2. If the student wishes, he/she can change the hours of preparation of 1 subject (usually the hours devoted to the preparation of a foreign language – English or French) for Spanish hours. The course timetable and the different class schedules will be provided by the school before the start of the course. This time table may be modified during the course if the situation requires it.
3. The basic package of the PAU Preparation Course for the PCE system includes:

• Preparation of 4 subjects or 3 subjects + Spanish language lessons
• Educational Consultancy Service
• Adaptation Course to Higher Education in Spain

Students will be able to choose whether they wish to attend the PAU preparation classes on site or online. Likewise, students may select whether they wish to attend the meetings related to the Educational Consultancy Service on site or in online format. The classes of the Course of Adaptation to Higher Education in Spain will be held in online format for all students. Only in the case that some students have difficulties following them online, the school may also allow face-to-face attendance in these classes.

4. The basic package of the PAU Preparation Course for the EBAU system includes, in addition to the services indicated in the previous point, preparation for 2 more subjects: History of Spain and Spanish Language and Literature. The classes of these 2 subjects will always be taught online.
5. It is recommended that all students start the course in October. Those students whose level of Spanish is insufficient to follow these classes at the beginning of the course can change all their classes to General Spanish classes and start the PAU Preparation Course (preparation of the subjects) from January.
6. In the event that a student has a delay in their arrival in Valencia, they should start their classes online and continue them on site once they are in Valencia. In these cases, for students who require a study visa, we recommend that students request an Annex to the Letter of Acceptance from our school, which will reflect the new dates of the course in Valencia for the student, in order to facilitate the bureaucratic process . In the event that the delay suffered by the student prevents him/her from attending a course in Valencia for a minimum of 30 weeks taking into account the dates scheduled for the course, our school will offer the student, free of charge, the weeks of the General Spanish Course necessary to ensure a 30-week course in Valencia, which will give the student the possibility of obtaining a NIE, which he/she can renew in the future from Spain by continuing his/her education in Spain.
7. Students are requested to attend classes punctually to avoid disrupting other students. If you arrive more than 15 minutes late, the teacher may refuse to allow you to take part in the class.
8. For online classes, for the safety of all, students must enter the class correctly identified with their student number and full name and surname. The camera must always be turned on and the microphone must be turned on when the teacher considers it appropriate. If you don't follow these guidelines, you might be expelled from the class.
9. Please be respectful and polite towards your classmates.
10. Eating in the classroom is not allowed.
11. If a student does not follow the disciplinary rules, the school may ask him/her to leave the course. In this case, no refund will be given.
12. Changes to individual timetables will not be allowed. Any changes in the attendance of different subjects or types of courses must be discussed with the school in advance.
13. At the end of the course, all students will receive a certificate of attendance. In order to receive a certificate of attendance, it will be compulsory to attend more than 80% of the classes contracted for the course. The certificate of attendance will be issued at the end of the course or, at the latest, 2 weeks before the end of the course.

Preparation Course for Master or Higher Degree

 

1. Each student, when enrolling in a Spanish Course for Access to a Master or Grado Superior at the school, acquires a package of services which includes:

• General Spanish Course (from October to the end of June).
• DELE Preparation Course (which would replace the General Spanish classes since this preparation begins in March and will continue until May, for those students who decide to do so voluntarily). Official registration for the DELE exam is not included.
• Educational Consultancy Service.
• Adaptation Course to Higher Education in Spain (July – online format).

Students can choose whether they wish to temporarily attend the General Spanish classes on site or in online format. Likewise, students will be able to select whether they wish to attend the meetings related to the Educational Consultancy Service on site or online. The classes of the Adaptation Course for Higher Education in Spain will be held in online format for all students. Only in the case that some students have difficulties following them online, the school may also allow face-to-face attendance in these classes.

2. All students are advised to start the course in October. If they have not been able to come to Valencia, it is recommended that they start the classes in online format until they are able to attend on site. This will ensure a homogeneous progression of all students on the course.
3. In the event of late arrival, students should start their online classes and continue them on site once they are in Valencia. In these cases, for students who require a study visa, We recommend that students request an Annex to the Letter of Acceptance from our school, which will reflect the new dates of the course in Valencia for the student, in order to facilitate the bureaucratic process. In the event that the delay suffered by the student prevents him/her from attending a course in Valencia for a minimum of 30 weeks taking into account the dates scheduled for the course, our school will offer the student, free of charge, the weeks of the General Spanish Course necessary to ensure a 30-week course in Valencia, which will give the student the possibility of obtaining a NIE, which he/she can renew in the future from Spain by continuing his/her education in Spain.
4. Students are requested to attend classes on time to avoid disrupting other students. If you arrive more than 15 minutes late, the teacher may refuse to allow you to participate in the class.
5. For online classes, for the safety of all, students must enter the class correctly identified with their student number and full name and surname. The camera must always be turned on and the microphone must be turned on when the teacher considers it appropriate. If you don't follow these guidelines, you might be expelled from the class.
6. Please be respectful and polite towards your classmates.
7. Eating in the classroom is not allowed.
8. If a student does not follow the disciplinary rules, the school may ask him/her to leave the course. In this case, no refund will be given.
9. Changes to individual timetables will not be allowed. Any change to a different level of the course must be discussed in advance with the school.
10. At the end of the course, all students will receive a certificate of attendance. In order to receive a certificate of attendance, it will be compulsory to attend more than 80% of the classes contracted for the course. The certificate of attendance will be issued at the end of the course or, at the latest, 2 weeks before the end of the course.

Accommodation

1. Our school acts only as mediator between students and property owners/housing companies, in order to offer accommodation for students at Hispania, escuela de español. Our only role as mediator is to hold the payment made by the students and subsequently distribute it to the owners of the flats or housing companies. Therefore, if students experience any dissatisfaction regarding accommodation, or if any legal procedure should be taken, the students should address themselves directly to the owner or the company that offered the service, as the full responsibility lies with the property owner or housing company and not the school, which is completely unrelated. However, as part of the mediation service our school provides, we guarantee to help students find new accommodation for no extra cost.
2. Students will need to sign the documentation related to the accommodation, as required by the accommodation providers.
3. The cost of the accommodation is quoted on a weekly basis, from Saturday to Saturday. However, students may enter any day they wish, having paid for the extra nights, which are counted for every additional day in the accommodation before or after Saturday.
4. If a student books accommodation which appears in the Acceptance Letter to apply for a visa, neither total nor partial cancellation would be possible, and they students may not ask for a refund. If the student's student visa is denied, the accommodation fee will be refunded, except if the student decided to block the dates of his/her accommodation to ensure availability, in which case it will not be refunded.
5. In case of a partial cancellation of the accommodation, the school will apply a penalty fee of 150 euros and refund the remaining amount. If the equivalent value of the remaining booking the student would like to cancel is less than 150 euros, there will be no refund.
6. Minors who have booked accommodation and guardianship with our school will have a legal guardian appointed through our school. If the minor wishes to change accommodation after the end of stay stated in the Letter of Acceptance, a parental authorization document must be presented. In addition, he/she must pay the notary's fee for the change of guardian (€100), as well as provide the details of his/her new legal guardian and new accommodation address, together with a rental contract for the accommodation. All of this documentation will be required for the notarial procedure to change the legal guardian.
7. When booking accommodation through our school, students can choose one of the following options:

• To book the accommodation for the chosen dates:

With this option, the student confirms the booking of his/her accommodation with the dates and the type of accommodation specified in the acceptance letter. In case of dates' change or late arrival, a penalty of 150 euros will be applied. In case of a change in the arrival date, in addition to the financial penalty, our school will not be able to guarantee the desired type of accommodation for the new dates, in which case our school will offer an alternative, which may have a different price than the initial booking. The difference in price would be charged to the student, who would assume the cost of the accommodation served either by paying the difference in price or by reducing the duration of the stay.

In the event that the student informs the school of the delay after the start of the selected accommodation period, the student will be charged the amount corresponding to the period that has elapsed since the planned start date.

To all students who make a booking with accommodation less than 15 days before the accommodation start date: our school cannot guarantee the availability of accommodation and will contact the student as soon as possible to confirm it. In these cases of short notice bookings, the option of blocking the accommodation at the time of booking will always apply.

• To leave the accommodation period open (do not reserve the accommodation dates when booking):

In this case the accommodation would not be reserved at the time of booking. Therefore, the student must confirm with our school the availability of the desired type of accommodation in advance of his/her arrival of her in Valencia. Due to the limited availability of accommodation at certain times of the year, students may have to delay their arrival for several weeks in order to obtain their preferred accommodation.

However, the advantage of this option is that it allows the student to adapt their accommodation to their expected arrival dates, so there would be no penalty for changing dates, unlike the previous option.

If the student wishes to book accommodation on dates for which there is no availability for the type of accommodation desired, our school will offer an alternative, which may have a different price than the initial booking. This difference in price would be charged to the student, who would assume the cost of the accommodation served either by paying the difference in price or by reducing the duration of the stay.

8. The accommodation is exclusively for students who booked the accommodation. Visits or over-night stays must be notified and prepaid at the school. Please also inform the school if you leave your bedroom during a certain time. Minors will not be allowed to stay at student apartments, unless they do so under the direct supervision of their monitors, who will have to assume legal responsibility for their actions.
9. The keys to the accommodation will be picked up depending on the arrival services chosen.
10. On arrival, the student's bedroom will always be available after 14:00 p.m. In case a student arrives earlier at the accommodation, they are welcome to wait in the common areas until the room is available.
11. Students who arrive later than 20:00 p.m. must request the school's DeLuxe transfer service. On the contrary, the keys to the accommodation cannot be handed over on that day. If they wish to spend that night in a hotel, the school may provide assistance for the booking process, if requested.
12. A deposit of 200 euros in cash is mandatory when picking up the keys for the accommodation. In case there is any damage to the accommodation, the cost of the repair will be deducted from the deposit. In order to receive the deposit refund, the student must return the keys to the accommodation and show the receipt for the deposit payment.
13. Upon checkout, the room must be clean, tidy and available at 10:00 a.m. Students may remain in the common areas of the accommodation during that day as long as they need. The room must be locked and the key has to be deposited in the agreed place in the flat.
14. In specific cases, due to availability, we may offer a superior room, which is usually reserved for students who book a private bathroom and/or air conditioning, or share the room with a friend/travel partner. In these cases, there would be no additional cost for this kind of rooms and the student may enjoy the extra services for the price of their standard booking. However, if there were a new booking that would require this room (booking “DeLuxe extras” or being a room that may be used by two students), our school reserves the right to ask the student to change the room. In this case we offer help for the transfer for free.
15. All students must follow the rules of coexistence during the period they are accommodated by our school. All students will receive the coexistence rules while arriving to the accommodation Our school could cancel the accommodation to any student who does not follow the rules of coexistence.
16. Our school can only guarantee the accommodation booked by the student, ie the amount of time that the student has paid for. In case that a student wishes to extend their accommodation, they would need to inquire for availability at the school. Therefore, the only way to guarantee the accommodation for the whole stay is to complete the full payment for the complete stay.

For long stay students, in order to offer a more flexible payment option for the accommodation, our school may accept monthly payments of the accommodation, if the student pays for the first three months in advance before check-in (to ensure the reservation). With this option, after the first month, the student would need to pay in monthly facilities (equivalent to the forth monthly payment and so on) until the completion of the payment of their stay. However, in specific moments and because of high demand for accommodation, our school might request the payment of a longer period of time or even the full payment in order to be able to guarantee the accommodation requested by the student.

arrival day

1. All students will be informed about the timetable for their first lesson via email. We recommend students who start their course on a Monday to come to the school at 08:15 a.m. on their first day for the welcome tour.
2. Students accommodated in a shared student apartment, depending on the arrival services booked, should comply with the following instructions. Types of arrival services:

• Standard Arrival: pickup of the keys at the school on the arrival day from Monday to Sunday from 18:00 p.m. to 20:00 p.m.
• Smart Arrival: pickup of the keys at the airport on Saturday and Sunday from 09:00 to 14:00
• DeLuxe Arrival: pickup with a vehicle at the airport or the arranged meeting point with the person responsible for the transfer at the agreed time. Available Monday to Sunday at any time.

3. Students with accommodation service will inform the school about date, time and travel details prior to their arrival.
4. Students must inform the school about any delays regarding their time of arrival. The maximum waiting time for the arrival services Smart and DeLuxe will be 1 hour from the communicated arrival time. If the waiting time exceeds 22:00 p.m., the special night fee will be applied.
5. Students arriving later than 21:00 p.m. must book the transfer service from the school or wait until 9:00 a.m. of the following day to go to their accommodation.

Medical Insurance

1. If necessary, the school may offer its students free medical care from a doctor from the school. However, the school will not cover any other medical expenses the students might require. Therefore, all students must have medical insurance.
2. If required, the school can provide overseas students with medical insurance for an additional fee, providing the student requests it.
3. The health insurance payment is non-refundable.

Other school services: library and use of tablets

1. The use of library resources is free for all students.
2. In order to borrow library resources, students must leave a 30-euro deposit, which will be returned at the end of the course. The school may charge from said deposit resources that are returned damaged. The price for borrowing library resources is:

– Books: 2 euros for 1 week.

– Movies: 2 euros for 3 days.

3. Students may borrow a maximum of one book and one movie per person every week.
4. The use of school tablets is free of charge for all students.
5. The use of our internet connection is also free for our students. The school also provides a free Wi-Fi area that can be used by our students.

How to make a reservation:

1. Through our website: https://hispania-valencia.com/elige-tu-curso/
2. By email: Please contact us at info@hispania-valencia.com
3. At school:

Hispania, escuela de español

Avenida Botanico Cavanilles 6, Valencia 46010, Spain

4. Bank details for bank transfers:

–Bank: SANTANDER

– Bank address: Avenida Botánico Cavanilles 22, Valencia 46010, Spain

– Beneficiary: Hispania, education and communication SLU CIF: B98318264

– Account number: IBAN: ES53 0049 0621 1525 1057 3243 SWIFT or BIC: BSCHESMMXXX

– Please remember to always mention: 

• Amount
• Full name of the student and/or pre-invoice number

The following information is in completeiance with the terms established in Law 34/2002, of 11 julio, services of the information society and electronic commerce.

in compliance with the terms established in Article 10 of Law 34/2002, of 11 julio, of Services of the Information Society and Electronic Commerce (LSSI-CE), the recipient of the service and the competent bodies are clearly and precisely informed about the following aspects of the service provider:

NAME/COMMERCIAL NAME	HISPANIA EDUCACION Y COMUNICACION, SLU
CIF / NIF	B98318264
ACTIVITY/ CORPORATE PURPOSE	LANGUAGE TEACHING
REGISTERED OFFICE/PROFESSIONAL	C / BERNAT Y BALDOVI, 11, 46010 - VALENCIA (Valencia / València)
PHONE	963510505
FAX	963511651
EMAIL ADDRESS	info@hispania-valencia.com
WEBSITE	hispania-valencia.com
REGISTRATION DATA IN THE COMMERCIAL REGISTRY / PUBLIC REGISTRY	Valencia Mercantile Registry Volume: 9274, Book: 6557, Folio 84, Section 8, Page: V141968 Registration or annotation: 1

 

The following information is completeiance with the terms established in the Organic Law on the Protection of Personal Data.

PRINCIPLE OF INFORMATION

in compliance with the terms established in Article 5 of Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), the school informs precisely and unequivocally that the information provided by the recipient of the service in the online forms located in our website as well as any other mean of data collection of the school, including those created during the recipient's relationship with our entity, will be processed in the files of HISPANIA EDUCACION Y COMUNICACION, SLU These files are properly notified to the Registry General of the Spanish Data Protection Agency in order to assure the maintenance and compliance of the relationship created between the recipient of the service and our entity as well as the provision of related services. Additionally, in fulliance with LOPD and Law 34/2002, of 11 julio, Services of the Information Society and Electronic Commerce (LSSI-CE), the school informs that your data may be used for commercial and community communications linked to our entity. These communications may take place by phone, post mail, fax, email and any other equivalent means of electronic communication. In addition, the recipient's data may be transferred when the situation requires it for the development, fulfillment and control of the relationship between him and our entity. It can also be transferred in those cases that are authorized under a legal instrument with the status of a law and, in particular, in the following cases: a) Processing or transferring data in order to fulfill the legitimate interest of the data controller or the assignee covered by this regulation; b) Processing or transferring data required by the data controller to fulfill an obligation pointed out in this regulation.

PRINCIPLE OF CONSENT

The consent for processing your data with the purposes described in the previous section will be accepted by clicking in the corresponding box available on our website for that purpose.

MANDATORY NATURE OF THE REQUESTED INFORMATION

The fulfillment of all the fields included in the forms available on our website for that purpose is mandatory (otherwise, the mandatory fields will be marked with an asterisk). Not completing all the information required will make the maintenance and fulfillment of the relationship between the recipient of the service and our entity impossible, due to the fact that they are required for providing related services.

PRINCIPLE OF DATA QUALITY

The recipient of the service will be the sole responsible for the veracity and accuracy of the information provided. HISPANIA EDUCACION Y COMUNICACION, SLU acts in good faith as a mere service provider of the service. Had the recipient of the service provided false data or third party data without previous agreement, the recipient of the service will be liable to HISPANIA EDUCACION Y COMUNICACION, SLU, those affected and interested, the Spanish Agency of Data Protection and, if applicable, the regional authorities of data protection for the liability related to that circumstance. HISPANIA EDUCACION Y COMUNICACION, SLU does not collect data of recipients under the age of 14 in its website. Had a person under the age of 14 completed the forms available for that purpose on our website or any other means of data collection, these data will be immediately deleted as soon as the school is aware of this circumstance. Aiming to fulfill the terms established in Article 4.3 of LOPD, the recipient of the service commits to communicate to HISPANIA EDUCACION Y COMUNICACION, SLU any change in their data so that it is always accurate and updated.

TRACKING TOOLS

Our entity may use tracking tools and collect the IP address of the recipient of the service while browsing our website in order to improve and guarantee the delivery of services and its technical performance. The acceptance for processing your data with the purposes described in this section will be accepted by clicking on the corresponding box appearing for that purpose on our website.

PRINCIPLE OF DATA SECURITY

HISPANIA EDUCACION Y COMUNICACION, SLU will fulfill its secrecy obligation over the personal data stored in its files. In addition, our institution will keep these data by adopting all the technical and organizational measures needed to guarantee their security and avoid their alteration, loss and unauthorized access or processing. These measures will be adopted taking into account the state of technology, the nature of the stored data and the risks to which they are exposed, whether caused by human intervention or the physical or natural environment, as of Title VIII of Royal Decree 1720/2007 , of December 21, in which the regulation for Organic Law 15/1999, of December 13, on the Protection of Personal Data was approved.

RIGHTS

in compliance of the terms established in LOPD and the Royal Decree 1720/2007, of December 21, which approved this regulation, the recipient of the service can exercise at any moment his right to access, rectify, cancel and disagree with the file controller and the processing of his data, by attaching a photocopy of his identity card.

CONTROLLER OF THE FILE OR DATA PROCESSING

The person responsible for the file or the processing of data is HISPANIA EDUCACION Y COMUNICACION, SLU, being his address for notification purposes C/ BERNAT Y BALDOVI, 11, 46010 – VALENCIA (Valencia).

IMAGE RIGHTS

The student clearly and unambiguously accepts the publication of his image in promotional leaflets and in our website in order to advertise the courses of our school. This will take place within the framework of his relationship with HISPANIA EDUCACION Y COMUNICACION, SLU and in compliance with the terms established in Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD). The publication of his image of him will be understood as data of personal nature. In addition, in compliance with LOPD and the Royal Decree 1720/2007, of December 21, which approved this Regulation, the customer can exercise at any moment his right to access, rectify, cancel and disagree. He will be able to exercise these rights by contacting HISPANIA EDUCACION Y COMUNICACION, SLU, whose address is at C/ BERNAT Y BALDOVI, 11, CP 46010, VALENCIA, and attaching a copy of his Identity Card.

PRINCIPLE OF INFORMATION

in compliance with the terms established in Article 5 of Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), the school informs precisely and unequivocally that the information provided by the recipient of the service in the online forms located in our website as well as any other mean of data collection of the school, including those created during the recipient's relationship with our entity, will be processed in the files of HISPANIA EDUCACION Y COMUNICACION, SLU These files are properly notified to the Registry General of the Spanish Data Protection Agency in order to assure the maintenance and compliance of the relationship created between the recipient of the service and our entity as well as the provision of related services. Additionally, in fulliance with LOPD and Law 34/2002, of 11 julio, Services of the Information Society and Electronic Commerce (LSSI-CE), the school informs that your data may be used for commercial and community communications linked to our entity. These communications may take place by phone, post mail, fax, email and any other equivalent means of electronic communication. In addition, the recipient's data may be transferred when the situation requires it for the development, fulfillment and control of the relationship between him and our entity. It can also be transferred in those cases that are authorized under a legal instrument with the status of a law and, in particular, in the following cases: a) Processing or transferring data in order to fulfill the legitimate interest of the data controller or the assignee covered by this regulation; b) Processing or transferring data required by the data controller to fulfill an obligation pointed out in this regulation.

PRINCIPLE OF CONSENT

The consent for processing your data with the purposes described in the previous section will be accepted by clicking in the corresponding box available on our website for that purpose.

MANDATORY NATURE OF THE REQUESTED INFORMATION

The fulfillment of all the fields included in the forms available on our website for that purpose is mandatory (otherwise, the mandatory fields will be marked with an asterisk). Not completing all the information required will make the maintenance and fulfillment of the relationship between the recipient of the service and our entity impossible, due to the fact that they are required for providing related services.

PRINCIPLE OF DATA QUALITY

The recipient of the service will be the sole responsible for the veracity and accuracy of the information provided. HISPANIA EDUCACION Y COMUNICACION, SLU acts in good faith as a mere service provider of the service. Had the recipient of the service provided false data or third party data without previous agreement, the recipient of the service will be liable to HISPANIA EDUCACION Y COMUNICACION, SLU, those affected and interested, the Spanish Agency of Data Protection and, if applicable, the regional authorities of data protection for the liability related to that circumstance. HISPANIA EDUCACION Y COMUNICACION, SLU does not collect data of recipients under the age of 14 in its website. Had a person under the age of 14 completed the forms available for that purpose on our website or any other means of data collection, these data will be immediately deleted as soon as the school is aware of this circumstance. Aiming to fulfill the terms established in Article 4.3 of LOPD, the recipient of the service commits to communicate to HISPANIA EDUCACION Y COMUNICACION, SLU any change in their data so that it is always accurate and updated.

TRACKING TOOLS

Our entity may use tracking tools and collect the IP address of the recipient of the service while browsing our website in order to improve and guarantee the delivery of services and its technical performance. The acceptance for processing your data with the purposes described in this section will be accepted by clicking on the corresponding box appearing for that purpose on our website.

PRINCIPLE OF DATA SECURITY

HISPANIA EDUCACION Y COMUNICACION, SLU will fulfill its secrecy obligation over the personal data stored in its files. In addition, our institution will keep these data by adopting all the technical and organizational measures needed to guarantee their security and avoid their alteration, loss and unauthorized access or processing. These measures will be adopted taking into account the state of technology, the nature of the stored data and the risks to which they are exposed, whether caused by human intervention or the physical or natural environment, as of Title VIII of Royal Decree 1720/2007 , of December 21, in which the regulation for Organic Law 15/1999, of December 13, on the Protection of Personal Data was approved.

RIGHTS

in compliance of the terms established in LOPD and the Royal Decree 1720/2007, of December 21, which approved this regulation, the recipient of the service can exercise at any moment his right to access, rectify, cancel and disagree with the file controller and the processing of his data, by attaching a photocopy of his identity card.

CONTROLLER OF THE FILE OR DATA PROCESSING

The person responsible for the file or the processing of data is HISPANIA EDUCACION Y COMUNICACION, SLU, being his address for notification purposes C/ BERNAT Y BALDOVI, 11, 46010 – VALENCIA (Valencia).

IMAGE RIGHTS

The student clearly and unambiguously accepts the publication of his image in promotional leaflets and in our website in order to advertise the courses of our school. This will take place within the framework of his relationship with HISPANIA EDUCACION Y COMUNICACION, SLU and in compliance with the terms established in Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD). The publication of his image of him will be understood as data of personal nature. In addition, in compliance with LOPD and the Royal Decree 1720/2007, of December 21, which approved this Regulation, the customer can exercise at any moment his right to access, rectify, cancel and disagree. He will be able to exercise these rights by contacting HISPANIA EDUCACION Y COMUNICACION, SLU, whose address is at C/ BERNAT Y BALDOVI, 11, CP 46010, VALENCIA, and attaching a copy of his Identity Card.